General Secretary of the Debating Team, Clementi Secondary School.
Won the Inter-Government Secondary Schools English Debating Competition.
Recreation Secretary of the 26th Executive Committee of the Business Administration Society of Lingnan University Students' Union.
Prepared an orientation camp for over 150 students.
Managed the Joint University Business Dinner with different universities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Deluxe Daikiya Japanese Restaurant
08.2021 - Current
Resolving over 200 daily multi-channel inquiries (phone, WhatsApp, and email).
Assisted in CRM data entry and managed client data via the Ricepon membership app to maintain customer satisfaction.
Oversaw daily revenue surpassing HK$200,000 and developed daily reports using VLOOKUP for data matching.
Data Entry Intern
Census and Statistics Department
05.2025 - 07.2025
Managed over 60 daily survey datasets with dual-verification protocols, achieving >80% error-free archival
Resolved 20+ follow-up cases and ensured dataset integrity.
Legal Assistant
Woodcock Law & Notary Public
01.2023 - 08.2024
Served as primary liaison between attorney and Hong Kong clients, managing sensitive immigration queries.
Coordinated attorney's calendar and managed more than 100 weekly emails, maintaining prompt replies.
Collaborated with the Business Development Team and translated their market insights into tailored client solutions, reducing contract processing time by 30%.
Education
Clementi Secondary School
2015-2021
Bachelor Of Business Administration In Marketing -
Lingnan University
08.2025
Skills
Microsoft Office Suite
VLOOKUP
Pivot
Appointment scheduling
Administrative support
Customer relationship management (CRM)
Languages
Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Elementary (A2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Timeline
Data Entry Intern
Census and Statistics Department
05.2025 - 07.2025
Legal Assistant
Woodcock Law & Notary Public
01.2023 - 08.2024
Customer Service Representative
Deluxe Daikiya Japanese Restaurant
08.2021 - Current
Clementi Secondary School
Bachelor Of Business Administration In Marketing -