Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ng Chun Yiu Jacky

Happy Valley, Hong Kong

Summary

General Secretary of the Debating Team, Clementi Secondary School.

  • Won the Inter-Government Secondary Schools English Debating Competition.

Recreation Secretary of the 26th Executive Committee of the Business Administration Society of Lingnan University Students' Union.

  • Prepared an orientation camp for over 150 students.
  • Managed the Joint University Business Dinner with different universities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Deluxe Daikiya Japanese Restaurant
08.2021 - Current
  • Resolving over 200 daily multi-channel inquiries (phone, WhatsApp, and email).
  • Assisted in CRM data entry and managed client data via the Ricepon membership app to maintain customer satisfaction.
  • Oversaw daily revenue surpassing HK$200,000 and developed daily reports using VLOOKUP for data matching.

Data Entry Intern

Census and Statistics Department
05.2025 - 07.2025
  • Managed over 60 daily survey datasets with dual-verification protocols, achieving >80% error-free archival
  • Resolved 20+ follow-up cases and ensured dataset integrity.

Legal Assistant

Woodcock Law & Notary Public
01.2023 - 08.2024
  • Served as primary liaison between attorney and Hong Kong clients, managing sensitive immigration queries.
  • Coordinated attorney's calendar and managed more than 100 weekly emails, maintaining prompt replies.
  • Collaborated with the Business Development Team and translated their market insights into tailored client solutions, reducing contract processing time by 30%.

Education

Clementi Secondary School
2015-2021

Bachelor Of Business Administration In Marketing -

Lingnan University
08.2025

Skills

  • Microsoft Office Suite
  • VLOOKUP
  • Pivot
  • Appointment scheduling
  • Administrative support
  • Customer relationship management (CRM)

Languages

Chinese (Cantonese)
Bilingual or Proficient (C2)
English
Advanced (C1)
Korean
Elementary (A2)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Timeline

Data Entry Intern

Census and Statistics Department
05.2025 - 07.2025

Legal Assistant

Woodcock Law & Notary Public
01.2023 - 08.2024

Customer Service Representative

Deluxe Daikiya Japanese Restaurant
08.2021 - Current

Clementi Secondary School

Bachelor Of Business Administration In Marketing -

Lingnan University
Ng Chun Yiu Jacky