NgChung Yeung (Banner)
Hong Kong
Summary
Luxury fragrance retail consultant with 12+ years driving sales performance and customer satisfaction through product expertise. Build and maintain client relationships across high-end shopping environments. Improve store readiness, merchandising standards, and client experience outcomes.
Overview
3
3
Languages
17
17
years of professional experience
Work History
Sales Executive
Hong KongSofamark
08.2026 - Current
- Demonstrated product features to customers, highlighting benefits and driving engagement
- Advised customers on sofa selection to enhance their purchasing experience
- Maintained store operations and ensured quality standards for optimal customer satisfaction
- Maintained cleanliness of store shelves and environment by regularly organising and sanitising areas.
Full Time Sales
Hong KongHeinemann
06.2025 - 07.2026
- Guided customers in selecting confectionery, chocolates, and festive gift boxes, enhancing their shopping experience.
- Processed cash register transactions, managed daily sales, restocked merchandise, and performed inventory audits to maintain operational efficiency.
- Ensured cleanliness of store shelves and environment to uphold hygiene standards and create a welcoming atmosphere.
Part Time Commis Chef
hong kong kowloon同一
02.2024 - 03.2025
- Assisted in meal prep to ensure timely service during busy hours.
- Supported chefs by assisting with cooking tasks and ingredient management.
- Maintained cleanliness and safety standards in the kitchen to ensure a safe working environment.
- Organised and managed kitchen inventory to ensure fresh supplies were always available.
Part Time Shop Manager
Fresh point (嘗鮮)
06.2021 - 01.2024
- Managed online shop operations, ensuring accurate inventory and timely order fulfilment to support customer satisfaction.
- Processed cash register transactions, managed daily sales, restocked merchandise, and conducted inventory audits to maintain operational efficiency.
- Guided customers in selecting high-quality food & wine to enhance their shopping experience.
- Maintained cleanliness of store shelves and environment to meet health and safety standards.
Senior Full Time Sales, Home fragrance and skincare
Acqua Di Parma
08.2015 - 04.2021
- Demonstrated product features and benefits to educate customers and drive sales
- Advised customers on perfume, home fragrance, and skincare selections to enhance their purchasing experience
- Maintained store operations and ensured product quality to support customer satisfaction
- Delegated responsibilities to junior and part-time sales team to enhance efficiency
Senior Full Time Sales
Luxasia
01.2010 - 07.2015
- Demonstrated product features to customers, aiding informed purchasing decisions
- Advised customers on perfume and skin care products to enhance their purchasing experience
- Maintained store operations and ensured product quality to support customer satisfaction
- Assigned tasks to junior sales staff and part-time employees
Education
F1-F3 -
Tung Wah Group Of Hospitals Wong Fung Ling College
01-2000
Skills
- Customer service and support
- Retail management
- E-commerce operations
- Sales forecasting
- Inventory control
- Transaction management
- Cash handling
- Office Suite proficiency
- Team leadership
- Cash handling
- Motivation strategies
- Communication skills
Language
English
Intermediate
B1
Cantonese
Proficient
C2
Mandarin
Intermediate
B1
Timeline
Sales Executive
Hong KongSofamark
08.2026 - Current
Full Time Sales
Hong KongHeinemann
06.2025 - 07.2026
Part Time Commis Chef
hong kong kowloon同一
02.2024 - 03.2025
Part Time Shop Manager
Fresh point (嘗鮮)
06.2021 - 01.2024
Senior Full Time Sales, Home fragrance and skincare
Acqua Di Parma
08.2015 - 04.2021
Senior Full Time Sales
Luxasia
01.2010 - 07.2015
F1-F3 -
Tung Wah Group Of Hospitals Wong Fung Ling College