Word
NGA TING YEH
Operator
Tseung Kwan O,NSK
Overview
6
6
years of professional experience
3
3
Languages
Work History
Physiotherapy Assistant
Virtus
2023.05 - 2024.05
- Utilized modalities such as heat/cold packs or ultrasound machines when appropriate, maximizing therapeutic benefits for each patient session attended.
- Adapted exercises to suit varied ages and abilities for personalized patient care.
- Monitored patient progress and reported changes to physical therapist.
- Documented each patient case with updates in computer system.
- Worked closely alongside primary physiotherapists, taking detailed notes on their findings during evaluations for further input into patient treatment plans.
- Handled administrative duties such as scheduling appointments, maintaining accurate records of patient progress, and ensuring all insurance requirements were met.
COVID Fighter
Prenetics
2021.12 - 2022.09
- Help the nurse to do the pcr test in the quarantone hotel.
- Help the nurse process paperwork.
- Contributed to infection control efforts through strict adherence to hygiene protocols and diligent cleaning practices.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
Sales
Lane Crawford
2021.11 - 2022.01
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Helped sales team complete sales and finalize process.
- Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
Hotel Staff
Regal Hotels
2021.07 - 2021.12
- Enhanced guest satisfaction by promptly addressing inquiries and providing exceptional service.
- Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
- Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
Bartender
TeaWood
2018.07 - 2020.10
- Maintained clean and organized dining areas for optimal guest experience.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Cinema Service Assistant
MCL Vinema
2018.04 - 2018.10
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Offered product samples, answered questions and helped customers find items.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Provided attentive service and proactively assessed guest needs.
Education
No Degree - Physiotherapy Assistant Training Course
Red Cross
Hong Kong 2001.04 -
No Degree - Basic Life Support Provider Course
American Heart Association
Hong Kong 2001.04 -
No Degree - Care-related Support Worker
Union Hospital - School of Nursing
Hong Kong 2001.04 -
High School Diploma -
Sai Kung Sung Tsun Catholic School
Hong Kong 2001.04 -
Skills
Problem-solving abilities
Team building
Relationship Building
Interpersonal Communication Abilities
Clerical Support
Emergency Response
Problem-solving aptitude
Software
Timeline
Physiotherapy Assistant
Virtus
2023.05 - 2024.05
COVID Fighter
Prenetics
2021.12 - 2022.09
Sales
Lane Crawford
2021.11 - 2022.01
Hotel Staff
Regal Hotels
2021.07 - 2021.12
Bartender
TeaWood
2018.07 - 2020.10
Cinema Service Assistant
MCL Vinema
2018.04 - 2018.10
No Degree - Physiotherapy Assistant Training Course
Red Cross
2001.04 -
No Degree - Basic Life Support Provider Course
American Heart Association
2001.04 -
No Degree - Care-related Support Worker
Union Hospital - School of Nursing
2001.04 -
High School Diploma -
Sai Kung Sung Tsun Catholic School
2001.04 -