Nga See (Ice) Chan

* Lead and motivate sales team to achieve monthly sales targets and KPIs

* Oversaw daily store operations, arranged workflow and managed overall store performance

* Ensure store compliance with brand guidelines and company policies

* Provided professional customer service, resolved enquiries and addressed customer complaints

* Managed stock inventory, conducted stock takes, replenished stock and executed visual merchandising

* Analysed sales data and executed promotional campaigns, enhancing store turnover

* Managed stock control and conducted regular stock counts, reducing inventory loss

* Supervised frontline team service quality, sales techniques and daily workflow

* Supported Store Manager in daily operations, manpower scheduling, and sales management, contributing to smooth store functionality

*Implemented brand visual merchandising standards, enhancing seasonal displays to align with customer expectations

*Monitored sales progress daily and monthly to improve team performance

*Resolved daily operational issues to maintain efficient store operations and optimise customer experience

*Led frontline sales team, ensuring adherence to daily routines and driving team engagement

* Delivered tailored fashion styling consultations and exceptional VIP customer service

* Welcomed customers at reception, introduced products, and offered personalised styling suggestions

* Ensured smooth daily operations of the store and good customer experience

* Managed sales transactions at checkout, performed cashier duties, arranged merchandise, and provided customer service

Managed footwear product sales, providing customer consultation and after-sales support to enhance customer satisfaction.

Displayed merchandise and replenished stock while overseeing daily store operations to ensure smooth functionality.

• Resolved customer issues and complaints with quick-thinking problem-solving.
• Kept sufficient inventory supply and stock on shelves and in storerooms.
• Coordinated sales efforts with marketing teams to increase profits.