Coco Ngan Lok Lam
Tai Po
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST PART TIME
TDCX (HK) Limited (Yuu Rewards)
02.2026 - Current
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Assisted in implementing new service protocols to streamline customer interactions.
Customer Service Specialist
TDCX (HK) Limited (Yuu rewards)
04.2025 - 02.2026
- Communicate with customers through including social media, email, live chat and phone calls
- Maintain customer relationship to achieve high level of customer satisfaction
- Accurately record information and write reports to track progress and provide feedback
Customer Service Executive
HKT teleservices (HKairport Rewards)
05.2024 - 11.2024
- Handle customers’ enquiries of a loyalty program via telephone, live chat and email channels
- Provide support to mobile application, membership acquisition and redemption of membership benefits and gifts
- Utilize organizational and time management skills to handle multiple tasks and priorities simultaneously
Customer Service
TDCX (HK) Limited
03.2023 - 02.2024
- Answer customer inquiries about services or products
- Follow up on customer comments or complaints
- Collaborate with team members to achieve common goals
Tuition Teacher
Ka Mei tutorial centre
04.2022 - 12.2022
- Served as an everyday pillar of support and assistance to the Head Teacher.
Education
High Diploma - Community Service Planning and Navigation
VTC
01-2021
Associate - Chinese Language and Literature
Hong Kong Community College
01-2019
Skills
Edit Video
Microsoft (Word, excel, Powerpoint)
Procreate
Zendesk
Sprinklr
salesforce
Timeline
CUSTOMER SERVICE SPECIALIST PART TIME
TDCX (HK) Limited (Yuu Rewards)
02.2026 - Current
Customer Service Specialist
TDCX (HK) Limited (Yuu rewards)
04.2025 - 02.2026
Customer Service Executive
HKT teleservices (HKairport Rewards)
05.2024 - 11.2024
Customer Service
TDCX (HK) Limited
03.2023 - 02.2024
Tuition Teacher
Ka Mei tutorial centre
04.2022 - 12.2022
Associate - Chinese Language and Literature
Hong Kong Community College
High Diploma - Community Service Planning and Navigation
VTC
PROFILE
Availability: 1 week notice