NGAN SHUN YI
Kowloon
Summary
I have many working experience in customer service. I'm talkative and initiative, I think my previous experience and help my career path.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Customer Service
Wai Kee Lorry Transportation
11.2022 - Current
- 1. Handling customer inquiries and complaint
- 2. Calculate driver's salaries
- 3. Handling office matters
Senior Customer Service Ambassador
Standard Chartered Bank
08.2020 - 05.2022
- 1. Mentor
- 2. Cashier role
- 3. Assist Branch Manager
Customer Service Ambassador
Standard Chartered Bank
08.2018 - 06.2020
- 1. Handling customer enquiries
- 2. Provide excellent counter services
Property Consultant
Midland Realty
06.2017 - 06.2018
- 1. Finding buyers
- 2. Sending property information to clients
- 3. Convincing prospective clients
- 4. Making appointments
- 5. Arranging property advertisement
Education
Associate Degree - Public Relations and Advertising
Community College of City University
08.2016
Skills
Customer assistance
Complaint handling
Customer relationship management (CRM)
Live chat support
Relationship building
Timeline
Customer Service
Wai Kee Lorry Transportation
11.2022 - Current
Senior Customer Service Ambassador
Standard Chartered Bank
08.2020 - 05.2022
Customer Service Ambassador
Standard Chartered Bank
08.2018 - 06.2020
Property Consultant
Midland Realty
06.2017 - 06.2018
Associate Degree - Public Relations and Advertising
Community College of City University