Summary
Overview
Work History
Education
Skills
Timeline
Generic

NGAN SHUN YI

Kowloon

Summary

I have many working experience in customer service. I'm talkative and initiative, I think my previous experience and help my career path.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Customer Service

Wai Kee Lorry Transportation
11.2022 - Current
  • 1. Handling customer inquiries and complaint
  • 2. Calculate driver's salaries
  • 3. Handling office matters

Senior Customer Service Ambassador

Standard Chartered Bank
08.2020 - 05.2022
  • 1. Mentor
  • 2. Cashier role
  • 3. Assist Branch Manager

Customer Service Ambassador

Standard Chartered Bank
08.2018 - 06.2020
  • 1. Handling customer enquiries
  • 2. Provide excellent counter services

Property Consultant

Midland Realty
06.2017 - 06.2018
  • 1. Finding buyers
  • 2. Sending property information to clients
  • 3. Convincing prospective clients
  • 4. Making appointments
  • 5. Arranging property advertisement

Education

Associate Degree - Public Relations and Advertising

Community College of City University
08.2016

Skills

Customer assistance

Complaint handling

Customer relationship management (CRM)

Live chat support

Relationship building

Timeline

Customer Service

Wai Kee Lorry Transportation
11.2022 - Current

Senior Customer Service Ambassador

Standard Chartered Bank
08.2020 - 05.2022

Customer Service Ambassador

Standard Chartered Bank
08.2018 - 06.2020

Property Consultant

Midland Realty
06.2017 - 06.2018

Associate Degree - Public Relations and Advertising

Community College of City University
NGAN SHUN YI