Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nga Lei Sze

Hong Kong

Summary

Qualified semi permanent make up artist with strong background in beauty artistry. Demonstrated ability to enhance client satisfaction through tailored beauty solutions and creative techniques. Proven track record of utilizing excellent communication and customer service skills to build lasting client relationships.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Founder

Alibrow
01.2016 - Current
  • Enhancing clients' satisfaction by providing personalized beauty consultations at first enquires and recommending appropriate treatments.
  • Maintaining strong social media presence by creating eye-catching and brand-appropriate topics and hashtags, posting before-and-after photos and videos, and other visually engaging ways to attract new clients.
  • Performed detailed consultations with clients prior to each service, ensuring clear understanding of their desired goals before beginning any treatments or applications.
  • Review the feedbacks from clients to improve the service and techniques from time to time
  • Established a successful business throughout 9 years by identifying market needs and developing innovative solutions.
  • Maintained a clean, elegant work station adhering to strict sanitation guidelines for the safety of clients.
  • Provided exceptional customer service by actively listening to client concerns and addressing them promptly.
  • Achieved a high rate of repeat clients through exceptional customer service and attention to detail in all treatments.
  • Teaching semi permanent makeup classes, successfully helping students gain in-depth knowledge of professional skills and sharing the startup tips.
  • Actively joining different social events and courses to reach potential clients and successfully draw in potential clients and build lasting relationships.
  • Frequently attending ongoing professional development workshops and seminars from different countries like Europe, Australia, Korea, China and Taiwan etc to stay up-to-date on latest industry standards, trends, and techniques to provide optimal aesthetics services to every client.
  • Providing pre- and post-personalized beauty service consultations to accurately assess clients' needs and ensure clients' satisfaction.
  • Maintaining high number of return customers and referral rate through excellent interpersonal skills and professional techniques.
  • Having a structured referral program to incentivize existing customers to share their positive experiences with others and reward their loyalty.

Flight Purser

Dragonair
10.2007 - 01.2016
  • Delivered personalized attention to premium passengers in first and business class by anticipating their needs and preferences, reinforcing a high level of customer loyalty.
  • Maintained and completed administrative records and documents to meet company requirements.
  • Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
  • Liaised with ground staff regarding special requests or accommodations for passengers with disabilities or dietary restrictions.
  • Contributed to revenue generation through effective sales techniques for in-flight products and services.
  • Coordinated efforts among multi-lingual cabin crews to overcome language barriers while attending to international travelers'' needs.
  • Handled in-flight ad hoc emergencies calmly and professionally, prioritizing passenger safety at all times.
  • Ensured safety and comfort of passengers by conducting pre-flight briefings to assign crew members duties and set mission for the flight.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Managed conflict resolution among passengers and crews when necessary, ensuring a peaceful environment for all aboard the aircraft.

Education

Associate of Arts - Translation and Interpretation

City University of Hong Kong
06.2007

F1–F7 -

Hong Kong Chinese Women’s Club College
06.2004

Skills

  • MS Word
  • Excel
  • Typing
  • Canva
  • Photoshop

Certification

  • London Chamber of Commerce and Industry Examination (LCCI), 2001, Book-keeping - First Level, Pass with Distinction
  • London Chamber of Commerce and Industry Examination (LCCI), 2003, Level 2 Certificate in Book-keeping and Accounts, Pass with Distinction
  • London Chamber of Commerce and Industry Examination (LCCI), 2003, Level 3 Certificate in Accounting, Pass with Distinction

Languages

Native speaker of Cantonese
Proficient in spoken and written English and Chinese
Fluent Mandarin
Fluent Taiwanese Language

Timeline

Founder

Alibrow
01.2016 - Current

Flight Purser

Dragonair
10.2007 - 01.2016

Associate of Arts - Translation and Interpretation

City University of Hong Kong

F1–F7 -

Hong Kong Chinese Women’s Club College

Similar Profiles

CREATE PROFILE
Nga Lei Sze