Ng Wing Tung
Summary
Experienced in 4 years of Airline Planning and 7 years of Passenger Service, attended in different international conferences. Demonstrates strong communication skills, focused on ensuring clear information flow and timely follow-ups to support uninterrupted operational continuity. Proven ability to coordinate cross-functional teams to resolve issues proactively and deliver on time-sensitive priorities. Highly flexible and adaptive in fast-paced, high-pressure environments.
Overview
4
4
Languages
1
1
Certification
12
12
years of professional experience
Work History
Airline Planning Supervisor
Hong Kong Airlines Limited
09.2022 - Current
- Implement the IATA 'use it or lose it' slot policy by monitoring and maintaining the company's operation of at least 80% of allocated takeoff and landing slots during the season to protect slot rights for the equivalent next season.
- Attend HKCAD meetings, IATA slot conferences, and CAAC training to stay abreast of upcoming seasonal policies and secure requested slots for the next season.
- Handle charter flight applications, prepared required documentation, and liaised with relevant local authorities to ensure all procedures and submissions met regulatory requirements.
- Manage HKCAD e-filing and submit monthly HKCAD reporting, including flight cancellation and unused/misused slot.
- Manage aircraft registration and de-registration activities across operating countries.
- Apply for new and modified code-share applications to related local authorities.
- Coordinate with M&E, AP, FOP and MRO to support ferry and training flight applications.
- Perform both long-term and immediate schedule adjustments for existing routes, including seasonal changes, frequency increases/decreases, suspensions/resumptions, and temporary cancellations or additional flights.
- Liaise with internal departments to support the launch of new routes.
- Assist in assessing the feasibility of flight changes based on fleet development plans and support corresponding updates to the network plan.
- Support the development of annual route, frequency, and seasonal schedule plans aligned with company strategy and targets.
Crew Control officer
Hong Kong Airlines Limited
06.2022 - 09.2022
- Ensured company flights were adequately crewed in accordance with CAD371 and all applicable company rules, regulations, and procedures.
- Proactively identified crew rostering issues and implemented legal, cost-effective solutions during shift coverage.
- Managed crew resources and daily manpower planning to support operational requirements.
- Reported any operational abnormalities to the Supervisor on shift and supported issue resolution guidance.
- Coordinated with flight and cabin crew to manage duty adjustments and ad-hoc arrangements.
Customer Services Leader
Hong Kong Aviation Ground Services Limited
08.2018 - 07.2021
- Prepared and executed briefings prior to check-in counter opening and flight arrivals and delivering updates to all relevant staff.
- Managed aircraft turnaround operations to support on-time performance.
- Managed daily coordination across check-in counters and gate operations.
- Ensured all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements.
- Attended monthly supervisor meetings for operational updates, procedural review, and continuous improvement of handling practices.
- Led and supported team members to deliver high-quality customer service aligned with safety and operational requirements, monitoring performance against service targets.
- Ensured full compliance with IOSA, ICAO Annex 17 and IATA ground handling standards.
Customer Services Supervisor Trainee
Jardine Airport Services Limited
02.2017 - 08.2018
- Prepared pre-flight operations before check-in counters opened, including flight arrival coordination and briefing for all relevant staff.
- Managed aircraft turnaround activities to support on-time performance and smooth operational flow.
- Supported seamless end-to-end airport processing, including check-in, document verification, boarding, and arrival procedures.
- Rotated across key departments including BSO, Landside, Airside, and Ticketing.
- Assisted HR with recruitment of new joiners through YouTube recruitment videos and participation in recruitment events.
- Handled airline complaints via phone and email, and reported cases to the customer airlines.
- Ensured compliance with IOSA, ICAO Annex 17 and IATA ground handling standards.
- Led and supported team members to deliver exceptional customer service in line with safety and operational standards, while monitoring performance against service expectations.
Customer Services Officer
Jardine Airport Services Limited
09.2014 - 01.2017
- Assisted passengers with check-in (seat allocation and checked baggage), boarding, transit and disembarkation.
- Provided accurate and timely flight information, including updates on delays, cancellations, and gate changes.
- Handled passenger complaints and issues efficiently, professionally, and in a customer-focused manner.
- Provided assistance and responded to inquiries regarding flight schedules, fares, routes, and related travel policies.
- Supported passengers with special needs, including unaccompanied minors, elderly passengers, and those requiring wheelchair assistance.
Education
Bachelor of Science (Hons) Aviation Management
Coventry University
2024
Advanced Diploma in Aviation Operations and Management
HKU School of Professional and Continuing Education
2022
Foundation Diploma (Hospitality Stream)
Senior Secondary School (Member of VTC)
2011
Skills
- Proficient in Microsoft Office (Excel, Word, Power-point)
- Chinese and English typing
- Communication and coordination skills
- Time management
- Problem-solving skills
- Organizing skill
- Prioritizing skill
- Building relationship
PERSONAL INFORMATION
Name : Vanessa Ng
Birthday : 1992-09-28
Gender : Female
Languages
English
Advanced
C1
Cantonese
Proficient
C2
Mandarin
Proficient
C2
Deutsch
Beginner
A1
Certification
Physiotherapy Assist Training Course, 2021-09-08, Hong Kong Red Cross
Accomplishments
- 2017, Hong Kong International Airport Customer Service Excellence Programme - Corporate Excellence Awards
- 2016, Hong Kong International Airport Customer Service Excellence Programme - Individual of Appreciation
- 2015, Jardine Airport Services Limited - Outstanding Staff Award
Timeline
Airline Planning Supervisor
Hong Kong Airlines Limited
09.2022 - Current
Crew Control officer
Hong Kong Airlines Limited
06.2022 - 09.2022
Customer Services Leader
Hong Kong Aviation Ground Services Limited
08.2018 - 07.2021
Customer Services Supervisor Trainee
Jardine Airport Services Limited
02.2017 - 08.2018
Customer Services Officer
Jardine Airport Services Limited
09.2014 - 01.2017
Bachelor of Science (Hons) Aviation Management
Coventry University
Advanced Diploma in Aviation Operations and Management
HKU School of Professional and Continuing Education
Foundation Diploma (Hospitality Stream)
Senior Secondary School (Member of VTC)