Energetic and multilingual person with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Hi, I’m
Ng Cheuk Lam Casper
Summary
Overview
2
years of professional experience
4
Languages
11
years of post-secondary education
Work History
Rosaryhill Secondary School
Teacher
1 2024 - 07.2024
Job overview
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Ho Yu College and Primary School (Sponsored by Sik Sik Yuen)
Teacher
9 2022 - 8 2023
Job overview
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
"Be With You" Programme Education and Services Organization
Part-time tutor
09.2020 - 05.2022
Job overview
- Taught various classes at school with different teaching modes, such as face-to-face, hybrid, and online
- The class content included Olympiad Mathematics, DSE level Mathematics and Drama
EdUHK Global Affair Office
Student Helper
01.2020 - 08.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Hong Kong Disneyland Resort
Part- Time Operation Cast Member
06.2018 - 08.2022
Job overview
- Collaborated with cross-functional teams to achieve project goals on time and within budget constraints.
- Increased overall productivity with thorough training and development of team members.
- Enhanced operational efficiency by streamlining processes and implementing new procedures.
- Conducted regular performance evaluations, providing constructive feedback for team improvement.
Education
The Education University of Hong Kong
Bachelor of Education (Honors) from Mathematics Education
09.2017 - 08.2022
University Overview
- 4 Minors: English Language, Guidance and counseling, Curriculum Studies, Teacher Leadership and Education Innovation
- Service Exposure of Global Awareness To Taiwan, 2017
- Summer Exchange to Russia, 2019
- Student Representative, The Education University of Hong Kong
King's CollegeHong Kong
High School Diploma
09.2011 - 08.2017
University Overview
Skills
Customer Service
References
References
- Mr Timothy M. C. Sarrazin, 9187 8758
Timeline
Part-time tutor
"Be With You" Programme Education and Services Organization
09.2020 - 05.2022
Student Helper
EdUHK Global Affair Office
01.2020 - 08.2022
Part- Time Operation Cast Member
Hong Kong Disneyland Resort
06.2018 - 08.2022
The Education University of Hong Kong
Bachelor of Education (Honors) from Mathematics Education
09.2017 - 08.2022
King's College
High School Diploma
09.2011 - 08.2017
Teacher
Rosaryhill Secondary School
1 2024 - 07.2024
Teacher
Ho Yu College and Primary School (Sponsored by Sik Sik Yuen)
9 2022 - 8 2023