NAVROOP KAUR WANDER

• Actively listening to customers, handled concerns quickly and escalated major issues to supervisor.
• Improving operations through consistent hard work and dedication.
• Delivering exceptional level of service to each customer by listening to concerns and answering questions.

• Teaching English language (Phonics, Oral learning & expressions, Alphabets) for Primary 1-3 students.
• Created reading lists with materials to promote student comprehension of written English

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints
• Confirmed appointments, communicated with clients and updated client records.

• Resolved customer problems and complaints.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific seats.
• Confirmed appointments, communicated with clients and updated client records.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collaborated with team members to handle customers' requirements from check-in through check-out.

• Engaged, educated and befriended customers to deliver amazing shopping experience.
• Communicated product value, quality and style to educate and entice potential customers.

• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Responded to inquiries from callers seeking information.
• Engaged with customers to effectively build rapport and lasting relationships.

This degree me to have strong international focus and develop independent research skills which are appropriate to a wide range of careers. UOW ranked top 200 in the world for Communication and Media.

Attaining this degree helped me to develop a high level of English language proficiency and prepared me to communicate fluently, accurately & appropriately in written & spoken English in both academic and professional contexts.