Nathalie Jean R. Zapata
Teresa
Summary
Results-driven professional with a strong foundation in account management and sales. Proven ability to collaborate effectively within teams while contributing to organizational success. Committed to continuous learning and development in leadership and strategic initiatives.
Overview
19
19
years of professional experience
Work History
Technical Account Manager
Five9 Philippines Inc
12.2024 - Current
- Conducted periodic meetings with customers to review service levels and ensure satisfaction.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Generated monthly reports outlining progress towards goals established with clients.
- Responded to customer inquiries and concerns to facilitate solutions.
- Assessed customer requests for changes in existing systems or processes in order to determine feasibility and cost implications.
- Educated customers on products and services as well as general technical information.
- Maintained up-to-date knowledge base of current technologies used by customers.
Sales Manager
KMC Mag Solutions - Zoom Video Communications
05.2023 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Account Executive
Zoom Video Communications
San Jose CA
05.2021 - 05.2023
- B to B sales and account management
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company's reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
Owner, Content Creator, Purchasing, Marketing
Heartist Studio
07.2018 - 05.2020
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
Part-Owner, Video Editor, Marketing
Jansi Zapata Photography
05.2015 - 01.2020
Admin Assistant
EMR Transciptions/ Same Day Transcriptions
04.2014 - 01.2015
Account Manager and Sales
RingCentral (Acquire BPO)
05.2011 - 03.2014
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Utilized problem-solving skills when dealing with difficult customers.
- Solicited feedback from customers on their experience with products or services.
- Developed and executed strategic plans to penetrate new markets and acquire new clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Presented product features and advantages to potential customers during sales meetings.
Kitchen Manager
Misato Metrowalk
06.2008 - 08.2009
HSBC Credit Protect
ICT Group
07.2006 - 02.2007
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked sales performance metrics to identify trends in market place.
- Maximized market share by working with clients and building relationships.
Education
Diploma in Professional Culinary Arts -
Global Academy
Certificate in Pastry & Baking -
ISCAHM- International School for Culinary Arts & Hotel Management
BS Hotel And Restaurant Management -
Siena College Taytay
2nd Year- 4th Year High School -
Lacson College (Pasay, Taft)
Kinder To 1st Year High School -
Kostka School Katipunan
Skills
- Customer relationship management
- Sales strategy development
- Account management
- Sales quota achievement
- Active listening
- Teamwork and collaboration
- Sales forecasting
- Problem solving
Skills
,,,,,,
B to B sales
Sales processes
Problem solving
Analyzing
Leading
Organizing
Coaching and Mentoring
Citizenship
Filipino
Personal Information
- Status: Married
- Date of Birth: 11/08/85
- Title: Sales Manager
Training
- Zoom Leadership Summit 2024
- Zoom Learn to Lead 2023
- Video and Film Editing (PinoyVideomaker Workshop), 2018
- Adobe Premiere and Sony Vegas Same Day Edit Video Training, 2015
- Sales and Communications Certification (RingCentral), 2011
- Basic Internet training (INFOCOM Technologies, INC.), 2003
References
Available upon request
Timeline
Technical Account Manager
Five9 Philippines Inc
12.2024 - Current
Sales Manager
KMC Mag Solutions - Zoom Video Communications
05.2023 - 09.2024
Account Executive
Zoom Video Communications
05.2021 - 05.2023
Owner, Content Creator, Purchasing, Marketing
Heartist Studio
07.2018 - 05.2020
Part-Owner, Video Editor, Marketing
Jansi Zapata Photography
05.2015 - 01.2020
Admin Assistant
EMR Transciptions/ Same Day Transcriptions
04.2014 - 01.2015
Account Manager and Sales
RingCentral (Acquire BPO)
05.2011 - 03.2014
Kitchen Manager
Misato Metrowalk
06.2008 - 08.2009
HSBC Credit Protect
ICT Group
07.2006 - 02.2007
Diploma in Professional Culinary Arts -
Global Academy
Certificate in Pastry & Baking -
ISCAHM- International School for Culinary Arts & Hotel Management
BS Hotel And Restaurant Management -
Siena College Taytay
2nd Year- 4th Year High School -
Lacson College (Pasay, Taft)
Kinder To 1st Year High School -
Kostka School Katipunan
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