Cooking
Natalie Yang
Student
Hong Kong
Summary
Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Waitress Supervisor
Lai Thai Bristo
Auckland, New Zealand
03.2017 - 06.2019
- Bussed and reset tables to keep dining room and work areas clean.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Cashier Assistant
Lai Thai Bristo
Auckland, New Zealand
03.2017 - 06.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Cleaned and sanitized cashier workstation and scanning area.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Worked with other associates to support cashiers and management needs.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
Education
Associate Degree in Natural Science - Science
East los Angeles College
Los Angeles, United States of America 06.2020 - 06.2023
Skills
High-volume dining
Guest relations management
Food and beverage pairings
Bar terminology
Compliance standards
Order accuracy
Guest seating arrangements
Bill computation
Item promotion
Food station setup
Cash handling
Interests
Learn new things
Timeline
Associate Degree in Natural Science - Science
East los Angeles College
06.2020 - 06.2023
Waitress Supervisor
Lai Thai Bristo
03.2017 - 06.2019
Cashier Assistant
Lai Thai Bristo
03.2017 - 06.2019