Summary
Overview
Work History
Education
Skills
Certification
Software
Expected salary
Timeline
Generic

Natalie Hui

Multilingual Customer Service Experience
Hong Kong,HCW

Summary

Passionate | Result-driven | Creative

As a people person, I love seeing people's lives being happier through my warm and detail-oriented customer service. Enthusiastic in creating new problem solving skills to reach impressive client satisfaction and sales record.

Overview

8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Freelance Artist

Self-employed
Hong Kong | London
01.2019 - Current

Craft Market & online Selling | Design | Teaching | exhibition | Mural art assistance

  • Negotiation with NGO, cooperation partners, and commission clients with budget control
  • Design products, manage logistics, deal with source suppliers, Sell and Set up decor in Craft market booths
  • Manage social media and strengthen relationships with good relationships with customers
  • Curation art shows with various background artists and the organizers

Recent achievements:


  • Market: Reached 5 figures sales record with my design in 2020 & 2021 Lunar New Year market in 10 days


  • Mural art project assistance with Hong Kong established artists:
    -2022 FEB Messy Desk
    -2022 March Wai Wai Sketches
    -2021 Nov Jason Tommy


Exhibition at London Shopping Centre:

  • BCXHIBITION, Solo window display installation, The Bentall Centre, Kingston, 2019

Swire 150th Anniversary Exhibition Docent

Swire Group x Walk in Hong Kong
, Hong Kong Maritime Museum
08.2021 - 10.2021

( Multilingual | contract )

  • Daily delivered thematic exhibition/ educational tours at the museum, guided groups such as : Poly University design study group, Coca-Cola staffs, Tai Koo Primary School, H.K.L.H.D Motors Association, etc.
  • Coordinate with Swire Group's PR team, internal parties of Walk in Hong Kong and and Hong Kong Maritime Museum to ensure high quality of operation and update visitor's feedbacks
  • Supervised 3-4 on-site execution staffs and monitor the logistic of the exhibition
  • Proactively invite and guide visitors engaging in the interactive installations and the archives
  • Handle ad hoc duties and conduct surveys

Therapeutic Art Workshop Tutor (freelance)

Wellness Mind Centre
Hong Kong, The Hong Kong Federation of Youth Groups (HKFYG)
05.2021 - 01.2022

• Designed and Ran fun mental -health-themed workshops, wrote promotion materials, arranged supplies, budget control and coordinated with internal parties

Exhibition Assistant (Audience Development Team)

Hong Kong Art Centre
11.2020 - 04.2021

Hong Kong independent non-profit multi-arts institution


Assist projects: Jockey Club Pop-up Art Park
(International cooperative mental health art project)
FEVER Hong Kong and France Comics Creation Exchange Programme


• Assisted hosting over 40 mental health/arts Zoom online events,
provided maintenance support and documentation

• Liaised with participants to ensure schedules

• Direct visitors and introduced artwork at the exhibitions

• Proofread event materials and designed risk mitigation plan within the team


Guest Experience Specialist

McDonald's (Wan Chai)
Hong Kong
07.2020 - 12.2020

(Promoted from App Promoter) (part-time)

A branch with multi-cultural audience base


• Reached over 200 membership sales targets in two days with my manager at the pop-up booth membership register events
• Cashier role I App promoter I Multi-lingually promoted Mcdonald's app: demonstrated electronic order service to the elder users /English-speaking customers, widely expanded these groups of customer bases

Gallery Assistant (volunteer)

House of Illustration
London
07.2017 - 06.2019

A public arts organization dedicated to illustration, founded by renowned British illustrator, Sir Quentin Blake


• Handled inquires of exhibition, ticket payment • Cashier duties of the gallery shop • Welcomed guests and invigilated gallery space

Shopping Centre Art Workshop Leader (contract)

The Bentall Centre x Kingston School of Art
London
05.2019 - 06.2019

A take-over art programme at The Bentall Centre, a large shopping mall in Kingston, London

  • Independently ran & tailored 5 therapeutic art workshops for different age group participants
  • Proactively invited walking-by visitors to join my pop-up workshops
  • Coordinated with the project manager : forecasted material budgets, planned the workshop flow

Sales Associate (part-time)

Giordano
Hong Kong
10.2012 - 12.2013
  • Multi-lingually practiced sales techniques on up to 100 customers daily at Men's wear, Women's wear, Kids' wear in the tourist branch
  • Constantly achieved over $1000 HKD per bill per customer sales target with the sales team

Education

Bachelor of Arts - Fine Art

Kingston University London
09.2017 - 01.2020

Skills

    High Problem Solving Skills

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Certification

Guest Experience Specialist Training, McDonald's Corporation

Software

Adobe

MS Office

Chinese & English typing

Expected salary

Expected Salary:

$20000+ /month

(Negotiable)

Timeline

Positive Psychology Artist Approach, St. James' Settlement x Hong Kong Arts Centre

11-2022

Mental Health First Aid Standard Course, The Mental Health Association of Hong Kong x Hong Kong Arts Centre

11-2022

Guest Experience Specialist Training, McDonald's Corporation

10-2022

Swire 150th Anniversary Exhibition Docent

Swire Group x Walk in Hong Kong
08.2021 - 10.2021

Therapeutic Art Workshop Tutor (freelance)

Wellness Mind Centre
05.2021 - 01.2022

Exhibition Assistant (Audience Development Team)

Hong Kong Art Centre
11.2020 - 04.2021

Guest Experience Specialist

McDonald's (Wan Chai)
07.2020 - 12.2020

Shopping Centre Art Workshop Leader (contract)

The Bentall Centre x Kingston School of Art
05.2019 - 06.2019

Freelance Artist

Self-employed
01.2019 - Current

Bachelor of Arts - Fine Art

Kingston University London
09.2017 - 01.2020

Gallery Assistant (volunteer)

House of Illustration
07.2017 - 06.2019

Sales Associate (part-time)

Giordano
10.2012 - 12.2013
Natalie HuiMultilingual Customer Service Experience