MS Office
Dianne Natalie De Mel (Natalie)
Human Resources, People Development, Customer Services
Hong Kong,Hong Kong
We boil at different degrees.
Ralph Waldo Emerson
Summary
10 Years combined experience in IT, Banking and Tourism industries and 5 years Human Resources specialization. Gained valuable transferable skills in relationship building, strategic planning, project management, People development and Generalist HR. A quick learner and confident of adapting to new and complex environments and eager to leverage a diverse range of talents in a new and engaging professional setting.
Overview
10
10
Years of professional experience
5
5
Years in Human Resources
2
2
Languages
3
3
Countries lived in
Work History
Independent Contractor (Delivery Asst.) - P/T
Scale My Clinic
Australia, Melbourne
11.2021 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Introduced new methods, practices and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Resolved problems, improved operations and provided exceptional service.
- Lead and assist with various website updates and process improvements.
Assistant Manager Human Resources (HR Administrator/Advisor)
Zaizi Asia Pvt Ltd
Colombo, Sri Lanka
04.2016 - 10.2017
- Managed the HR department Zaizi Sri Lanka; overseeing hiring, training and professional growth of employees.
- Led projects and analyzed data to identify opportunities for improvement. E.g.: HR policies and procedures, Employee Attendance policies, L&D practices.
- Conducted TNAs for 30+ employees and advised on appropriate interventions/training plans in-line with organisation strategy and goals.
- Facilitated induction, onboarding, soft-skills and other development programs for 50+ employees in across Zaizi.
- Improved employee engagement by creating a culture of fairness, providing team building and personal development opportunities.
- Developed ways to effectively utilise limited L&D budgets to provide employee development and plan for future internal trainer pool growth
- Prepared variety of different written communications, reports and documents using variety of tools and platforms. E.g.: MS office, Canva, BambooHR, DocuSign, SLACK, Newsletters
- Resolved employee conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Senior Executive Human Resources
Virtusa Pvt Ltd
Colombo, Sri Lanka
12.2013 - 05.2016
- Performed the role of L&D partner for specific business segment with 600+ employees to ensure all training requirements were met.
- Facilitated Corporate Induction for 300+ new recruits.
- Enabled development and implementation of two company-wide strategic L&D initiatives involving 300+ employees: Train the Trainer, Virtusa Top Talent Engagement Initiative
- Facilitated range of training programs for 400+ employees. Eg.: Management Development, Effective Presentation & Communication skills, Induction and onboarding
- Consistently achieved set KPIs as a Trainer. E.g.: Achieved Trainer feedback score above 4.5 (of 5), average NPS - 8 (of 10)
- Collaboratively worked with L&D team to deliver a superior level of service achieving top spot in Virtusa's Global Satisfaction Survey in 2014.
- Collated and supplied monthly, quarterly and year end L&D reporting metrics.
Client Relationship Manager
Red Dot Tours Ltd
Colombo, Sri Lanka
03.2012 - 11.2013
- Successful supplier management of 50+ accommodation suppliers
- Successful coordination and implementation of online reservation system.
- Maintained continuous Company Website information management.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Banking Assistant
The Hong Kong & Shanghai Banking Corporation
Colombo, Sri Lanka
02.2007 - 03.2012
- Banking Assistant HR (1.5 years) - Managed external and internal recruitment processes of non-senior employees. This involved : Shortlisting applicants, scheduling interviews, drafting and issuance of employment letters, maintain Personnel files.
- Banking Assistant Sales & Service Quality - Monitoring and reporting of customer service levels within branch network.
- Banking Assistant Retail Banking: Teller/Cashier, Branch Coordinator
Customer Service Executive
HSBC Data Processing Lanka Pvt Ltd
Colombo, Sri Lanka
02.2006 - 01.2007
- Provide administrative support within the HSBC Global Resources Center in Sri Lanka.
Skills
Office administration
Education
Master of Science - MSc International Human Resource Management
05.2022 - Current
CIPD L5 Diploma in Human Resource Management - Human Resource Management
02.2018 - 11.2019
Higher National Diploma Business Management & HR - Business Management & Human Resources
08.2013 - 05.2015
Certificate in HRM - Human Resources
05.2007 - 04.2008
Certification
NASM CPT - Certified Personal Trainer
Software
Canva
Confluence
BambooHR, Recruitee
Freshteam
Asana
Timeline
University of Essex - Master of Science, MSc International Human Resource Management
05.2022 - Current
Independent Contractor (Delivery Asst.) - P/T - Scale My Clinic
11.2021 - Current
NASM CPT - Certified Personal Trainer
11-2021
Associate CIPD
11-2019
CIPD - CIPD L5 Diploma in Human Resource Management, Human Resource Management
02.2018 - 11.2019
Assistant Manager Human Resources (HR Administrator/Advisor) - Zaizi Asia Pvt Ltd
04.2016 - 10.2017
Introductory Award in Training Skills, City&Guilds
12-2014
Senior Executive Human Resources - Virtusa Pvt Ltd
12.2013 - 05.2016
International College of Business And Technology - Higher National Diploma Business Management & HR, Business Management & Human Resources
08.2013 - 05.2015
Client Relationship Manager - Red Dot Tours Ltd
03.2012 - 11.2013
Institute of Personnel Management (CIPM) - Certificate in HRM, Human Resources
05.2007 - 04.2008
Banking Assistant - The Hong Kong & Shanghai Banking Corporation
02.2007 - 03.2012
Customer Service Executive - HSBC Data Processing Lanka Pvt Ltd
02.2006 - 01.2007
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