Namita Gurung

Work History

Four Seasons Hotel Hong Kong

05.2023 - 07.2024

Maintained inventory of all spa products, linen & Equipment
Place order all spa amenities
Coordinate with spa trainer to-arrange and plan training for attendants for room set up, standard and provide brief training about spa menu and spa promotions
Prepare monthly roster and arrange casual attendant if needed
Prepare monthly transportation allowance
Prepare monthly payment invoice of casual attendant
Coordinated with the engineering department for spa maintenance issue
Maintain hygiene of spa facilities- Sauna, Steam room, Ice Fountain, Jacuzzi & Locker area
Co ordinate with HKSP for deep cleaning of treatment rooms
Arrange storage for spa amenities

Four Seasons Hotel Hong Kong

12.2017 - 07.2024

To be aware of the spa financial goals and to train the team to achieving them
Ensure that the delivery of the guest journey is seamless from start to finish
Attend morning briefing and with all Hotel department head and in the afternoon brief to the spa team to communicate daily events and updates about the hotel
Arrange weekly training for Spa concierge with cooperation with Spa trainer for spa treatment, standards and experience
Prepare weekly catch up for concierge
Ensure that the ambience of the spa is maintained and that the integrity of the feeling of the spa is assured
This includes the lighting, temperature, scents and whisper zone features of the spa facility
Pro-actively lead reception team to meet the budgeted treatment bookings ensuring effective booking yield is adhered to
Complete correct tips and commission reports on a monthly basis
Responsible for the monthly roaster, ensure that the correct staff coverage of all shifts 100% of the time with effective scheduling
Ensure that treatment room is always set up to standard and that staff are trained accordingly
Conduct spa tours in a knowledgeable, enthusiastic way which best positions the spa
Ensure guest complaints are dealt with instantly in the most reasonable manner possible

Four Seasons Hotel Hong Kong

11.2013 - 11.2017

Mira Hotel Spa

11.2009 - 11.2013

Responsible for the spa daily appointments and reservations, ensure all reservations are taken without mistake and in their entirety
Accurately issue and record gift voucher sales
Handle incoming and outgoing telephone calls
Promote, cross sell and up-sell of all spa treatments, retail products and membership to guests
Monitor and promote the Spa Membership program, ensure that the membership reports and payment are always updated
Responsible for the monthly roaster, ensure that the correct staff coverage of all shifts 100% of the time with effective scheduling
Ensure that the linen inventory procedure is being accurately followed and attendants fully trained
Ensure accident and incident reports are completed in the absence of Director of SPA within one hour of event occurring and sent to concerned parties and reported to DOS by e-mail
Assure that all authorized discounts including wholesalers, travel agent programs, promotional discounts and all sponsored programs are properly administered through the front desk operation
Assist DOS in completing stock count reports on a monthly basis

Sense of Touch

08.2006 - 11.2009

Responsible to answer all incoming call
Receive the treatment guest and give the orientation of the spa area
Fulfill the guest enquiry about the spa, spa reservation and spa treatments
Ensure the spa reservation is made correctly according to the guest needs and preferences
Monthly inventory of professional and Retail product and report to the Spa manager
Assist Spa manager to prepare daily revenue report
Complete the additional task assign by Spa manager