MUZAMMIL SHARIEF

Senior Specialist

Bangalore

Summary

Professional with over 15 years of experience in financial data operations and customer service, specializing in Pre-Sales Consulting, Client Onboarding, and Post-Sales Support for Wealth Management, Investment Banking, and Corporate clients worldwide. Proven track record in addressing complex financial data requirements and facilitating the seamless implementation of LSEG feeds and products. Expertise includes client service excellence, relationship management, and migration from legacy systems to innovative strategic solutions. Committed to driving client success through tailored support and a deep understanding of industry needs.

Overview

Certifications

years of professional experience

Work History

Product Specialist – Online Solutions

London Stock Exchange Group (Refinitiv India Pvt Ltd)

Handling client queries relating to content and product functionality.
Train new members of team which includes product and/or database training.
Deputized Team Manager in his absence and ensured smooth functioning of shift and manage escalations.
Assisting and supporting product management team.
Liaising with RKD API development team on highly critical issues, usage analysis.
Analyzing and updating RKD API documentation regularly.
Assisting SAM teams.
Notifying clients about product changes, content changes on RKD API.
Product Knowledge: RKD API

SENIOR SPECIALIST – GLOBAL QUANT SERVICES

London Stock Exchange Group – Bangalore, INDIA

01.2021 - Current

Engage in pre-sales support that helps match client’s needs with the best fitting solution. As a product specialist – gathering client requirements and offering them best solution based on client’s requirement.
Acts as a bridge between client and internal stakeholders - development, business, product management, content teams and provide recommendation and feedbacks relating to additional of new content, features, possible enhancements, bug fixings, and coordinating gaps between existing product capability and customer demands.
Product demo, trainings to prospect and existing clients, SAM, internal teams covering different services on RKD API and RDP API.
Assisting SAM teams in converting opportunity into Proof of Concept (POC)
Handling cases raised by clients, internal stakeholders across globe and managing expectations.
Assisting client in migration from RRAPI to RKD API and from RKD API to RDP API.
Engaging customers through customer-oriented programs like boot camps, customer expo.
In depth client usage analysis.
Actively involved in developer’s community Q&A.
Handling data/product notifications relating to RKD API/RDP API.
Responsible for maintaining RKD/RDP API content guides.
Product testing on new releases, services, functionalities and provide feedback to product management team.
Creating and documenting sample request via post and get request delivery on Lipper Funds Screening API, Filings GraphQL, RDP Symbology API.
Product Knowledge: RKD API, RDP API, WORKSPACE, DSWS, DATASCOPE

Education

Bachelor of Commerce - Accounting And Finance

Bangalore University, Bangalore, INDIA

03-2003

Skills

Customer engagement

Product training

Market analysis

Accomplishments

Wealth Digital Clinic initiative involving account managers, product managers, SAM, client specialist, front line support team thereby conducting monthly session covering RKD API/RDP API services – Lipper, Fundamentals, Estimates, Pricing, Filings, Ownership, News.
Successfully completed deals with DL Software, JP Morgan US, Barclays Bank US, Boston Consulting Group.
More than 80+ product demo in 2025.

Certification

ITIL certification.

Interests

Blockchain Research, Technical Analysis on stocks, cryptocurrency, Exploring Claude, Chatgpt

Timeline

SENIOR SPECIALIST – GLOBAL QUANT SERVICES - London Stock Exchange Group – Bangalore, INDIA

01.2021 - Current

Product Specialist – Online Solutions - London Stock Exchange Group (Refinitiv India Pvt Ltd)

Bangalore University - Bachelor of Commerce, Accounting And Finance

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