Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
MUHAMMAD FAHAD

MUHAMMAD FAHAD

TIN SHUI WAI,HONG KONG

Summary

Dedicated professional with a strong background in customer service and team leadership. Demonstrates exceptional communication excellence, problem-solving abilities, and a patient attitude. Proficient in Microsoft Office and Excel, with extensive product knowledge. Committed to delivering outstanding customer service and fostering a collaborative team environment.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Team leader

Global Exchange Hong Kong Ltd
Hong Kong international airport, Hong kong
07.2023 - Current
  • Manage the daily operation in workstation.
  • Motivate the Team to reach organizational target.
  • And also work with them on daily basis and help them for smooth operations for daily task.
  • Ensure that team members are trained to maximize their potential.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Improved customer satisfaction through close collaboration with the team.

Customer service representative

Global Exchange Hong Kong Ltd
Hong Kong international airport, Hong Kong
11.2018 - 06.2023


  • Buy & Sell Foreign & local Currency & Sell other availing product to customers according to Company SOP.
  • Provided outstanding customer care, offering friendly greetings, service and accurate currency exchange.
  • Learning about organization’s products or services and keeping up to date with changes.
  • Assisted customers with questions about products, services and terms.

Ramp service agent

Sats Hong Kong
Hong Kong International airport, Hong Kong
04.2018 - 10.2018


  • Manual Load & Unload passenger luggage, cargo & mail

To & from the aircraft respectively.

  • Carried out day-to-day duties accurately and efficiently
  • Successfully delivered on tasks within tight deadlines.

Ramp agent

Jardine Air Terminal Services (JATS)
Hong Kong International airport, Hong kong
04.2015 - 03.2018


  • Manual Load & Unload passenger luggage, cargo & mail

To & from the aircraft respectively

  • Carried out day-to-day duties accurately and efficiently.
  • Successfully delivered on tasks within tight deadlines.

Education

Bachelor of Arts - General studies

Allama Iqbal Open University Islamabad Pakistan
Pakistan
04.2009 - 08.2010

Certificate of Higher Education -

Allama Iqbal Open University Islamabad Pakistan
pakistan
04.2006 - 08.2008

Skills

  • Customer Service
  • Patient attitude
  • Team Leadership
  • Product knowledge
  • Microsoft Office
  • Microsoft Excel
  • Communication excellence
  • Outstanding customer service
  • Problem solver

Languages

English
Fluent
Urdu
Native
Hindi
Intermediate
Chinese (Cantonese)
Beginner

Timeline

Team leader

Global Exchange Hong Kong Ltd
07.2023 - Current

Customer service representative

Global Exchange Hong Kong Ltd
11.2018 - 06.2023

Ramp service agent

Sats Hong Kong
04.2018 - 10.2018

Ramp agent

Jardine Air Terminal Services (JATS)
04.2015 - 03.2018

Bachelor of Arts - General studies

Allama Iqbal Open University Islamabad Pakistan
04.2009 - 08.2010

Certificate of Higher Education -

Allama Iqbal Open University Islamabad Pakistan
04.2006 - 08.2008
MUHAMMAD FAHAD