Morten Alfsen
Service Manager
Sai Kung
Summary
Experienced customer facing service manager with excellent communication skills. In depth knowledge of the maritime business and shipping industry in general. Very strong analytical abilities and good at finding solutions.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Service Manager
Everllence Hong Kong Limited
10.2018 - Current
- As Service Manager I am in charge of the daily operation of our service department, my duties include overseeing the tendering and order process, budgeting, profit analysis and business development as well as hiring and constant development of our man power.
- On a day to day basis I am in contact with a wide range of customers negotiating jobs, giving guidance and following up claims and questions to the service provided.
- Part of the management team in Hong Kong handling all decisions regarding company direction and strategy.
Workshop Manager
MAN Energy Solutions Hong Kong (Now Everllence Hong Kong)
05.2016 - 09.2018
- As Workshop Manager I was tasked with the daily operation of our workshop, including order, tender, and purchasing structure.
- In addition, responsible for all customer-facing promotion of the services provided hereunder also claim reviews and management.
Senior Sales Manager
MAN Energy Solutions Hong Kong (Now Everllence Hong Kong)
06.2011 - 04.2016
- In charge of spare parts for international ship owners in Hong Kong, responsible for commercial management of this segment as well as yearly budgeting and forecasting.
- Responsible for growing the team from one to three team members.
Superintendent
MAN Energy Solutions Denmark (Now Everllence)
06.2006 - 05.2011
- As a Superintendent my main task was to deal with customers incoming request for spare parts, task was to identify the correct parts for certain types of overhauls and to give guidance to customers in terms of parts needed for overhauls and retrofit of 4-stroke engines. My customer area of focus was southern Europe.
- During my time in this position I also worked on cross department collaboration projects and as a mentor for new colleagues.
Education
Marine Engineer - Engineering
Odense Engineering School
Odense 04.2001 -
Skills
OPERATIONS MANAGEMENT
CUSTOMER EXPERIENCES
STAFF DEVELOPMENT
MRP AND ERP SYSTEMS
SALES EXPERTISE
Accomplishments
- Growing the Service Department in HK from 6M EUR to 9M EUR Order intake
- Facilitating a rejuvenation of the service team
Timeline
Service Manager
Everllence Hong Kong Limited
10.2018 - Current
Workshop Manager
MAN Energy Solutions Hong Kong (Now Everllence Hong Kong)
05.2016 - 09.2018
Senior Sales Manager
MAN Energy Solutions Hong Kong (Now Everllence Hong Kong)
06.2011 - 04.2016
Superintendent
MAN Energy Solutions Denmark (Now Everllence)
06.2006 - 05.2011
Marine Engineer - Engineering
Odense Engineering School
04.2001 -