Monnie Liu
Events Planner Professional
Hong Kong
Summary
Customer service-focused event coordinator looking to join a growing organization that values client relationships. Energetic, well-spoken, capable and resourceful events coordinator with 9+ years of experience in event development, management and account servicing. Self-motivated and enthusiastic professional with a positive can-do attitude and proven ability to ensure the smooth operations of each event hosted. Equipped with strong leadership skills with experience in budget management, organizing annual conferences, receptions and promotional events.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Senior International Racing Officer
The Hong Kong Jockey Club
10.2013 - Current
- Handle and supervise event logistics planning, liaison and operation throughout the event planning process.
- Responsible for onsite in charge and management of events
- Oversee and execute all necessary logistics including travel and hospitality arrangements, visa applications and seating plan
- Oversee the selection and procurement of vendors to ensure that goods and services are delivered according to the Club’s standards (hotels, travel agents, garment suppliers, printers, etc.)
- Develop and maintain good relationship with International racing participants and relevant stake holders. Manage ongoing relationships with vendors and other event partners
- Liaise with additional teams across the company and work closely with regard to both marketing for the events an event delivery
- Review/ propose annual event operations plan and monitor budget
Assistant Account Manager
A Team Plus (HK) Limited
06.2012 - 01.2013
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Event Planning Officer
AsiaWorld-Expo Management Limited
04.2011 - 04.2012
- Liaise with event organizers to determine objectives and requirements for events
- Coordinate and communicate with internal operation teams in accordance with client’s requirements to ensure each event runs smoothly
- Onsite in charge and management of events
- Maintain good relationship with event organizers and provide advice to enquiries
Customer Service Officer
AsiaWorld-Expo Management Limited
11.2008 - 03.2011
- Provide event services
- Communicate and coordinate with internal departments to ensure smooth event operation process
- Prepare and distribute customer activity reports and maintain customer databases
- Follow up on customer’s complaints and facilitate service recovery process
Flight Attendant
Cathay Pacific Airways
06.2007 - 08.2008
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
Education
BA (Hon) - International Hospitality And Tourism Management
University of Northumbria At Newcastle
09.2005 - 07.2006
Higher Diploma - Travel And Tourism Studies
Hong Kong Institute of Vocational Education
09.2002 - 07.2005
Skills
Project management
undefinedTimeline
Senior International Racing Officer
The Hong Kong Jockey Club
10.2013 - Current
Assistant Account Manager
A Team Plus (HK) Limited
06.2012 - 01.2013
Event Planning Officer
AsiaWorld-Expo Management Limited
04.2011 - 04.2012
Customer Service Officer
AsiaWorld-Expo Management Limited
11.2008 - 03.2011
Flight Attendant
Cathay Pacific Airways
06.2007 - 08.2008
BA (Hon) - International Hospitality And Tourism Management
University of Northumbria At Newcastle
09.2005 - 07.2006
Higher Diploma - Travel And Tourism Studies
Hong Kong Institute of Vocational Education
09.2002 - 07.2005
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