Monica Chiu Chiu

HR&ADMIN

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Drive key HR strategies to support the overall business growth and expansions.
• Partner with OU, BL and function leaders and actively engage in staffing. Organizational, development, and talent management.
• Partnership with functional HR to develop solutions, programs, policies and procedures.
• Control and maintain HR procedures and practices, manage legal risks, ensure employee policies & HR processes are in line with state and local regulations.
• Review and analysis HR metrics including data on OT, attrition and employment experience to recommend systemic improvements.
• Provide compensation and performance management support.
• Actively co-work with global HQ for various HR initiatives and projects.
• Coordinator for management meeting and action tracker.
• General office administration functions
• Office related vendor selection
• HR and Admin Budget control and monitoring
• Other duties assigned from executive manamgent team

HR

• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Followed all company policies and procedures to deliver quality work.
• Recruitment process support
• Communication with teams for HR announcement
• C&B support for annual salary review/ bonus scheme and payroll schedule cross support between country
• Support integration for HRIS system (BIPO, Concur, C-people)
• Staff Activity support

Administration

• Vendor on boarding clean up
• Office renovation
• Office administration management
• Procurement policy follow up
• Business related certificate application

• Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
• Strengthened client relationships through regular communication and effective problem solving.
• Business partnership for global branding such as HoneyWell, Broadcom, Avon, Fujitsu, Sony, Toshiba and Tyco
• KPI performance analysis preparation for customers
• Action plan communication between operations and customers
• Maintained appropriate level of industry knowledge by attending relevant conferences and workshops, contributing to the development of innovative solutions for clients.