MONICA MAK
Tuen Mun
Summary
- Worked as HR & Admin with 3 years of experience. Focused on C&B and work closely with business unit on various HR functions to provide HR advisory services by enhancing staff engagement. Solid background of improving collaboration and consensus across hospitality environments.
Overview
13
13
years of professional experience
Work History
SENIOR HUMAN RESOURCES OFFICER
HOTEL COZi
05.2023 - Current
- Company Overview: Hospitality managed 350 staffs
- Responsible for handling full spectrum of HR duties for the assigned business functions, including recruitment, compensation & benefits, training & development, and employee relations
- Assist in recruitment process including job posting, CVs screening, conducting interviews and on-boarding process.
- Manage off boarding coordination from exit interview, benefits administration and final payment calculation.
- Assist in payroll calculation and MPF administration.
- Compile regular HR related statistics and reports for management review.
- Participate in various annual HR processes - salary review and performance appraisal.
- In-charge of Licenses application and renewal including but not limited to Hotel License, GRL, Liquor License and swimming pool license.
- Prepare meeting minutes on operations meeting as requested by management
OFFICE MANAGER
BUYANDSHIP
09.2017 - 09.2020
- Company Overview: E-Commerce & Freight Forwarder
- Hands on all-round HR functions including recruitment, payroll and C&B; Admin functions including office renovation, procurement and relocation.
- Formulate, review HR policy and design employee's handbook.
- Assisted in apply working VISA and funding scheme.
- Managed overseas office employees to ensure efficient collaboration.
- Act as the role of personal assistant and provide secretarial support to HK Directors.
- Reference: Poon Hang (COO) - 39051118
CUSTOMER RELATIONS EXECUTIVE
I-CABLE TELECOMMUNICATION LIMITED
09.2016 - 06.2017
- Company Overview: Telecommunication Listed Company
- Assisted IT solutions inquiries and handled complaints through daily emails.
- Quality assurance and enhancement of indoor and outdoor customer services including quality audits, review of regulations.
CUSTOMER SERVICE EXECUTIVE
POINT-LINKS
06.2015 - 01.2016
- Company Overview: Travel Agency
- Handled reservations for Airport Fast Track services and limousine services through daily emails and incoming phone calls.
FRONT OFFICE - GUEST RELATIONS AGENT
MARCO POLO HONGKONG HOTEL
11.2013 - 04.2015
- Company Overview: Hospitality
- Performed general reception duties including greeting guests, hotel room checked-in/out, cash flow, provide travel information.
RESERVATIONS/OPERATOR - GUEST SERVICES
HOTEL PANORAMA BY RHOMBUS
04.2012 - 11.2013
- Company Overview: Hospitality
- Handle room reservations and phone calls from internal and external guests of their enquiries and complaints.
Education
Foundation of HR Management
Certificate
09-2024
Labour Law in Hong Kong
Certificate
08-2019
Higher Diploma in Fashion Merchandising
Hong Kong Design Institute (HKDI)
06-2011
Skills
- Career development
- Labor law compliance
- Compensation and benefits
- Administration
Languages
Cantonese
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Mandarin
Advanced (C1)
Timeline
SENIOR HUMAN RESOURCES OFFICER
HOTEL COZi
05.2023 - Current
OFFICE MANAGER
BUYANDSHIP
09.2017 - 09.2020
CUSTOMER RELATIONS EXECUTIVE
I-CABLE TELECOMMUNICATION LIMITED
09.2016 - 06.2017
CUSTOMER SERVICE EXECUTIVE
POINT-LINKS
06.2015 - 01.2016
FRONT OFFICE - GUEST RELATIONS AGENT
MARCO POLO HONGKONG HOTEL
11.2013 - 04.2015
RESERVATIONS/OPERATOR - GUEST SERVICES
HOTEL PANORAMA BY RHOMBUS
04.2012 - 11.2013
Foundation of HR Management
Certificate
Labour Law in Hong Kong
Certificate
Higher Diploma in Fashion Merchandising
Hong Kong Design Institute (HKDI)
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