Summary
Overview
Work History
Education
Skills
Highlightssummary
Hobbies
Timeline
Generic
Mona Wu

Mona Wu

Shanghai

Summary

Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.

Overview

10
10
years of professional experience

Work History

Account Consultant

FUTU Group
2021.11 - Current
  • Collaborate with BD team to host program kick-off meeting, introduce and present demo system for new clients’ onboarding
  • Support clients to implement ESOP data on FUTU ESOP SaaS system, make user brochures and conduct user education to help clients acknowledge system logics and settle daily questioning points
  • Analyze different ESOP schemes and business conditions, collaborate with product team for digital adjustment through platform iteration
  • Provide solutions to help clients complete ESOP digital management from 0 to 1
  • Regularly visit clients to collect feedback on product integration, strengthen business relationship for consistent subscription and cross sale.

Program Consultant

ICS Corporate Services
2020.09 - 2021.09
  • Collaborate with law firms to support start-ups and potential companies to establish/re-structure business in China and/or overseas
  • Handle registration related to VIE of SAFE NO.37 Regulation, NO.7 Regulation, overseas direct investment, foreign direct investment, etc
  • Maintain up-breathe of relevant policy and compliance
  • Developed strong relationships with clients, fostering trust and ongoing communication regarding program progress.
  • Familiar with CRM system on daily client and project management.

Presale Engineering Consultant

Shenzhen Ricequant Tech Co., Ltd.
2020.01 - 2020.03
  • To provide customized cloud data service based on demand analysis, ensure implementation of sales and technology
  • Reason for leaving: Business downturn due to COVID-19; self-resigned.

Associate Relationship Manager

Shanghai Branch of HSBC (Bank) Co., Ltd.
2018.04 - 2020.01

Accountable for over 300 small and medium-sized enterprise customers, managed daily accounts operations (opening/modification/closing, etc.)

  • Provide professional financial advices to their fund departments
  • Support Senior Account Manager to manage over 20 key high-yielding companies (mostly A-share listed companies/new continent, original life)
  • Drive deposit growth among commodity customers through electronic platforms (We-Chat official account/online banking)
  • Managed import and export trade enterprises and promote active use of trade products (guarantee/discount/supply chain financing, etc.)
  • Responsible for training new Associate members
  • Achievements: Resolved challenging and complicated issues for key clients through thorough consideration of big picture; internal and external collaborations; demonstrated problem solving skills and result-oriented manner
  • Engaged and enabled key clients experience to deepen client relationships
  • Reason for leaving: Looking for career change to widen exposure, learn different competencies in Fin-tech industry.

Relationship Officer

Shanghai Branch of HSBC (Bank) Co., Ltd.
2015.09 - 2016.07
  • Participated in large and medium-sized bank-enterprise cooperation (5 MNCs), support and maintain renewal of loan projects, etc
  • Participated in the implementation of investment, mergers and acquisitions flow loan projects (regular over RMB1 billion), promoted financing for leading enterprises such as Fosun Group and HTC, etc
  • Assisted over 30 active enterprise customers to complete due diligence management of general savings account/free trade zone account
  • Assisted the President to manage internal administrative affairs and business development, including but not limited to loan flow, cross border capital pool building (2-3 MNCs) financing products, and offshore/onshore business
  • Achievements: Proactively worked on ad hoc issues to maintain company image and clients benefits
  • Reason for leaving: Looking for career advancement in different industries.

Online Specialist

HSBC (Bank) Co., Ltd.
2014.07 - 2015.09
  • Explore potential business opportunities based on retail customers’ feedback and provide solutions
  • Achievements: Monthly target reached over 70%
  • The average performance rated top 30% in the department
  • The personal best performance was TOP 2, which was
  • Performance was recognized by the department manager and obtained internal transfer opportunity to join corporate business.

Education

Bachelor of Economics -

Business School International Economics And Trade, East China University of Political Science And Law
Shanghai
06.2014

Skills

  • Native Mandarin
  • Good command of English | BEC Vantage
  • Python 3.0 basic libraries | Certified Quantitative Finance Analyst
  • MS office

Highlightssummary

Over 4 years’ experience in foreign bank handling retail and corporate business, familiar with cross-border payment settling and in-house transfer logics. Meanwhile, 4-year project and account management experience in local consulting and fintech institutes. Strong integrity and compliance sense. Customer-oriented, capable of building and maintaining good corporate client relationship with solid B-to-B problem-solving skills. Highly self-motivated, energetic and result oriented; good team spirit and collaborative. Able to apply knowledge among different industries, solid analyzing and reporting ability.

Hobbies

Astrology analysis.

Timeline

Account Consultant

FUTU Group
2021.11 - Current

Program Consultant

ICS Corporate Services
2020.09 - 2021.09

Presale Engineering Consultant

Shenzhen Ricequant Tech Co., Ltd.
2020.01 - 2020.03

Associate Relationship Manager

Shanghai Branch of HSBC (Bank) Co., Ltd.
2018.04 - 2020.01

Relationship Officer

Shanghai Branch of HSBC (Bank) Co., Ltd.
2015.09 - 2016.07

Online Specialist

HSBC (Bank) Co., Ltd.
2014.07 - 2015.09

Bachelor of Economics -

Business School International Economics And Trade, East China University of Political Science And Law
Mona Wu