Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mok Tsz Ting

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Part Time Hospitality Specialist

Hong Kong Disneyland
03.2023 - Current
  • Collaborated with various team members to meet guests' requests.
  • Trained and supervised staff to provide highest level of customer service.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.

Student Helper

Caritas Institute Of Higher Education
06.2022 - Current
  • Help school organized event such as school information day.
  • Help answer question from new student.

Part Time Salesperson

Uniqlo Hong Kong, Limited
10.2022 - 10.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Increased sales and customer satisfaction through personalized servicing.

Helper

Cambridge Paediatrics
07.2021 - 11.2021
  • Helping nurse and doctor prepar vaccine and consent form.

Part Time Waitress

La Postre Restaurant
01.2021 - 03.2021
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.


Education

Bachelor of Nursing

Caritas Institute of Higher Education
08.2026

Skills

    • Guest Relations Management
    • Documenting Behaviors
    • Securing Reservations
      • Providing Customer Support
      • Communicating with Clients
      • Effective Working Relationships

Languages

Chinese (Cantonese)
Native language
Chinese (Mandarin)
Proficient
C2
English
Upper intermediate
B2

Timeline

Part Time Hospitality Specialist

Hong Kong Disneyland
03.2023 - Current

Part Time Salesperson

Uniqlo Hong Kong, Limited
10.2022 - 10.2023

Student Helper

Caritas Institute Of Higher Education
06.2022 - Current

Helper

Cambridge Paediatrics
07.2021 - 11.2021

Part Time Waitress

La Postre Restaurant
01.2021 - 03.2021

Bachelor of Nursing

Caritas Institute of Higher Education

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Mok Tsz Ting