Overview
Work History
Education
Skills
Contactnumber
Residential
Volunteer Experience
Personal Information
Languages
Playing piano, badminton
Timeline
Generic
MO Hiu Pak

MO Hiu Pak

Tuen Mun

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Work History

Customer Service Representative

Hong Kong Telecommunications Limited
08.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Program Worker

Sun Chui Lutheran Children Centre
12.2020 - 06.2021
  • Enhanced child engagement by implementing creative and interactive activities in program sessions.
  • Assisted supervisor by completing administrative and clerical tasks for the program.
  • Created a safe, fun environment for children and teens attending special programs at the center.
  • Managed approximately 60 chats per day from customers

Education

Bachelor of Social Sciences (Honours) in Social Policy -

Hong Kong Baptist University
05.2021 - 05.2023

Higher Diploma in Rehabilitation Services -

Hong Kong Institute of Vocational Education (Kwai Chung)
09.2018 - 05.2020

Tung Wai Group of Hospital Sun Hoi Directors’ College
09.2013 - 06.2018

Skills

Customer Service

Problem Resolution

Computer Proficiency

Live chat support

Call center experience

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Critical Thinking

Contactnumber

5616 7911

Residential

Tuen Mun, New Territories

Volunteer Experience

  • 08/30/2017, 05/26/2020, Tung Wah Group of Hospitals - Flag Day
  • HandsOn Hong Kong – Distributing Care Packages for children with disabilities

Personal Information

  • Age: 24
  • Gender: Male

Languages

Chinese (Cantonese)
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Upper intermediate
B2

Playing piano, badminton

I enjoy playing the piano and badminton

Timeline

Customer Service Representative

Hong Kong Telecommunications Limited
08.2023 - Current

Bachelor of Social Sciences (Honours) in Social Policy -

Hong Kong Baptist University
05.2021 - 05.2023

Program Worker

Sun Chui Lutheran Children Centre
12.2020 - 06.2021

Higher Diploma in Rehabilitation Services -

Hong Kong Institute of Vocational Education (Kwai Chung)
09.2018 - 05.2020

Tung Wai Group of Hospital Sun Hoi Directors’ College
09.2013 - 06.2018

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MO Hiu Pak