MO Hiu Pak
Tuen Mun
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
Hong Kong Telecommunications Limited
08.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Program Worker
Sun Chui Lutheran Children Centre
12.2020 - 06.2021
- Enhanced child engagement by implementing creative and interactive activities in program sessions.
- Assisted supervisor by completing administrative and clerical tasks for the program.
- Created a safe, fun environment for children and teens attending special programs at the center.
- Managed approximately 60 chats per day from customers
Education
Bachelor of Social Sciences (Honours) in Social Policy -
Hong Kong Baptist University
05.2021 - 05.2023
Higher Diploma in Rehabilitation Services -
Hong Kong Institute of Vocational Education (Kwai Chung)
09.2018 - 05.2020
Tung Wai Group of Hospital Sun Hoi Directors’ College
09.2013 - 06.2018
Skills
Customer Service
Problem Resolution
Computer Proficiency
Live chat support
Call center experience
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Critical Thinking
Contactnumber
5616 7911
Residential
Tuen Mun, New Territories
Volunteer Experience
- 08/30/2017, 05/26/2020, Tung Wah Group of Hospitals - Flag Day
- HandsOn Hong Kong – Distributing Care Packages for children with disabilities
Personal Information
- Age: 24
- Gender: Male
Languages
Chinese (Cantonese)
Native language
English
Upper intermediate
B2
Chinese (Mandarin)
Upper intermediate
B2
Playing piano, badminton
I enjoy playing the piano and badminton
Timeline
Customer Service Representative
Hong Kong Telecommunications Limited
08.2023 - Current
Bachelor of Social Sciences (Honours) in Social Policy -
Hong Kong Baptist University
05.2021 - 05.2023
Program Worker
Sun Chui Lutheran Children Centre
12.2020 - 06.2021
Higher Diploma in Rehabilitation Services -
Hong Kong Institute of Vocational Education (Kwai Chung)
09.2018 - 05.2020
Tung Wai Group of Hospital Sun Hoi Directors’ College
09.2013 - 06.2018
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