Miu King Anita Yuen

• Collaborated closely with compliance teams to ensure adherence to all regulatory guidelines, protecting both clients'' interests and reputation of the firm.
• Continuously improved internal processes through regular review and optimization, increasing overall productivity within the bank.
• Identified opportunities for cost-saving measures within operations while maintaining a high level of quality service delivery.
• Expanded product offerings to meet evolving client demands, enhancing the company's competitive edge in the market.
• Coordinated cross-functional teams to deliver seamless service and support for complex client needs.

• Act as service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client channel issues and identify opportunities to improve overall channel service for clients
• Drive continuous improvement of operational efficiency and effectiveness of processes to increase consistency of systems and processes
• Identify process improvement opportunities and work closely with management to implement change

• Establish a new team for Open Account Trade & manage it in a business manner to achieve, operational standards / compliance, increasing productivity and efficiency, good quality control on operational / transactional risks
• Contribution to future strategic direction and processing innovations for Trade Services
• Evaluation on trade flows and trade practices
• Monitor performance and operations of various trade products..

• Joint responsibility with Sales for delivering regional number for the product. 
• Work with local teams on revenue initiatives - repricing, sales campaigns, utilizations, RWA usage, streamline processes. 
• Interpret and analyze product performance, analyze data, provide forecasts.

• Served as subject matter expert
• Successfully rolled out new Global Limit Management and Open Account Trade, a back end processing system in HK
• As act as a key contributor of the new Trade Dashboard system and implemented it in HK as the first pilot country
• Implemented Mobile Trade Port in HK
• Implemented Trade SAM (Sanction Check) system in HK
• Restructured the interest cost of fund in Trade System
• Implemented daily cross border BCP between two Hubs in KL and Chennai
• Being awarded the Best Submission of Mitigating Risk for Internal Crime in 2011
• Being awarded the GTO Star Award 2011 for Services Improvement

• Represented HK to participate a Global Trade Finance project based in Singapore
• A global business, technology & operations initiative transforming trade processing infrastructure for the future
• Implement a standard operating model to address changing customer requirements, market & economic pressures
• Deliver a single fully integrated back end trade processing system

• Act as Trade subject matter expert to provide tailor-made internet banking solutions to clients
• Counseled clients regarding controls, risks, process issues and productivity inefficiencies.
• Suggested clients process to optimize procedures for higher efficiency and help clients evolve and grow.
• Introduced new methods, practices and systems to reduce turnaround time.
• Being awarded the Top Dog (The most toughest won deal) award in 2004

Achievements:

• Migrated the corporate business from SCIL to SCB in 1995

• Implemented a new Trade Product (Private Label LC Processing ) in Trade back end system. The deal was awarded the Corporate & Institutional Prize, Innovation, category in 1996

• Developed a system for Trade Information Electronic Reporting for SCB Bank's customer. It was granted the Chairman's Award in 1997

• Enhanced the Private Label LC Processing model to onboard a UK bank as our major Private Label customer in 1998

• Developed the EDI Trade system to made SCB being the first bank (amongst four other banks) to transact with client (an American multinational retail corporation) on EDIFACT standard in 1999

• Implemented the NetIMEX, a trade transaction initiation system standalone version in 2000 and integrated it into the B2BeX - SCB's first Trade Internet Banking portal in 2001

• Interfaced the EDI Trade system with NetIMEX/B2Bex to have the first US client (an American multinational mass media and entertainment conglomerate) on-board B2BeX in 2002

• Gained sound Trade business knowledge and Banking operations experiences within these years from retail branch operations to centralised Trade Services Centre