Overview
Work History
Education
Volunteer Experience
Languages
Achievements And Awards
Timeline
Generic
MINNIE WAH

MINNIE WAH

Overview

14
14
years of professional experience

Work History

Assistant Operations Manager

Tai Kwun (The Jockey Club CPS Limited)
11.2019 - Current
  • Subject matter expert for events' front of the house management and ticketing services
  • Duty manager for site operations of the cultural, art and heritage site
  • Collaboration with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.

Visitor Experience Supervisor

Tai Kwun (The Jockey Club CPS Limited)
04.2018 - 10.2019

Guest Relations Supervisor

Ocean Park Corporation
03.2013 - 03.2017
  • Coordination of special visit arrangement for guests
  • Training and coaching team members to uphold guest services
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Assistant Guest Relations Supervisor

Ocean Park Corporation
11.2012 - 03.2013

Senior Guest Relations Ofcer

Ocean Park Corporation
11.2011 - 10.2012

Project Coordinator

Environmental Campaign Committee
07.2010 - 11.2011

Coordination and liaison with vendor and participating companies for Hong Kong Awards for Environmental Excellence

Education

Master of Arts in Psychology -

The Chinese University of HK
07.2023

B.B.A. in Hotel and Tourism Management -

The Chinese University of HK
07.2010

Volunteer Experience

  • Hotline volunteer, Suicide Prevention Services, 2023 - Present
  • Long Term Volunteer, YWCA, 2000 - 2017
  • Tour Ambassador, HK Free Walk, 2017
  • Disaster relief for Nepal Earthquake, All Hands Volunteer, 2016-2017

Languages

Cantonese
Native language
English
Proficient
C2
Mandarin
Advanced
C1

Achievements And Awards

Customer Service Excellence Award 2016 - Gold Award for Individual, Hong Kong Association for Customer Service Excellence

Timeline

Assistant Operations Manager

Tai Kwun (The Jockey Club CPS Limited)
11.2019 - Current

Visitor Experience Supervisor

Tai Kwun (The Jockey Club CPS Limited)
04.2018 - 10.2019

Guest Relations Supervisor

Ocean Park Corporation
03.2013 - 03.2017

Assistant Guest Relations Supervisor

Ocean Park Corporation
11.2012 - 03.2013

Senior Guest Relations Ofcer

Ocean Park Corporation
11.2011 - 10.2012

Project Coordinator

Environmental Campaign Committee
07.2010 - 11.2011

Master of Arts in Psychology -

The Chinese University of HK

B.B.A. in Hotel and Tourism Management -

The Chinese University of HK

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MINNIE WAH