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Enthusiastic operations Manager with 13.8 years of overall experience in Pharmacovigilance and healthcare BPO. Majority of the career spent in pharmacovigilance, project management, people management, project stabilization and inspection readiness training. A postgraduate in Clinical Research and Regulatory Affairs with a track record of maintaining positive relationships with both customers and staff, dedicated to providing the highest quality pharmacovigilance deliverables to both internal and external customers.

Results-oriented Assistant Operations Manager in the M&E industry, with hands-on experience in client management, vendor coordination, and end-to-end project operations. Skilled in preparing quotations, handling tenders, and developing Method of Statements (MOS) and Risk Assessments (RA) to ensure compliance and safe execution. Strong expertise in budgeting, costing, and manpower planning to optimize resources and drive efficient project delivery. Recognized for effectively managing stakeholders, maintaining operational excellence, and supporting mission-critical infrastructure projects.

Solution based mind set and task driven to deliver projects in a timely manner. Making sound judgment to positively impact company success. Encouraging and motivating others to strive and meet their goals, as well as excellent customer relations aptitude and relationship-building skills.

Dedicated and versatile professional with experience in operations management, administration, and finance. Proven ability to lead teams, streamline processes, and support organizational growth. Skilled in problem-solving, communication, and teamwork with a strong commitment to continuous learning and professional development.

 Dynamic operations professional with 25 years of progressive experience in the maintenance and operational management of large-scale industrial laundry and linen services within both hospitality and healthcare environments. Demonstrated success in overseeing end-to-end laundry operations, optimizing equipment performance, and implementing robust infection-control standards that safeguard patients, guests, and staff.  As an Assistant Operations Manager, consistently drives process improvements and cost-saving initiatives by analyzing workflows, introducing automation where feasible, and coaching teams for peak performance. Recognized for fostering a collaborative culture, reducing turnaround times, and increasing customer satisfaction across high-volume hotel and hospital facilities.  Key achievements include:     Designing and executing strategic plans that improved overall operational efficiency by up to 20%, reducing energy and water consumption while maintaining top-tier quality.    Leading cross-functional teams of up to 50 staff members, delivering ongoing training on hygiene protocols, safety procedures, and equipment operation.    Spearheading preventive-maintenance programs that cut unplanned equipment downtime and extended machine life cycles.    Collaborating with infection-control and housekeeping departments to develop compliance-focused SOPs, ensuring adherence to federal, state, and local regulations.  Core Competencies    Industrial Laundry Operations: End-to-end management of washing, drying, finishing, and distribution processes for large hospitality and healthcare facilities.    Equipment Optimization & Maintenance: Skilled in operating, maintaining, and upgrading commercial laundry equipment for maximum efficiency and reliability.    Infection Control & Quality Assurance: Expert in implementing universal precautions and hygiene standards that prevent cross-contamination and elevate the facility's public image.    Strategic Planning & Cost Control: Adept at budgeting, resource allocation, and process improvement to reduce operating costs while enhancing service quality.    Team Leadership & Training: Proven ability to recruit, train, schedule, and mentor diverse teams, fostering accountability and continuous professional growth.    Interdepartmental Collaboration: Effective communicator who partners with housekeeping, engineering, and procurement to ensure seamless operations and timely service delivery.  Management & Administrative Skills    Develops and enforces departmental schedules, duty rosters, and rotating staff assignments to ensure fair workload distribution and uninterrupted operations.    Tracks inventory of cleaning chemicals, detergents, and consumables; negotiates vendor contracts and places timely supply orders to avoid stock-outs.    Creates and maintains performance reports and KPI dashboards for senior management review, enabling data-driven decision-making.    Prepares and manages budgets, monitors expenditures, and identifies opportunities for operational savings without sacrificing quality.  

MINNIE WAH

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Assistant Operations Manager

Visitor Experience Supervisor

Guest Relations Supervisor

Assistant Guest Relations Supervisor

Senior Guest Relations Ofcer

Project Coordinator

Education

Master of Arts in Psychology -

B.B.A. in Hotel and Tourism Management -

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Assistant Operations Manager

Visitor Experience Supervisor

Guest Relations Supervisor

Assistant Guest Relations Supervisor

Senior Guest Relations Ofcer

Project Coordinator

Master of Arts in Psychology -

B.B.A. in Hotel and Tourism Management -

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