MINNIE WAH
Overview
14
14
years of professional experience
Work History
Assistant Operations Manager
Tai Kwun (The Jockey Club CPS Limited)
11.2019 - Current
- Subject matter expert for events' front of the house management and ticketing services
- Duty manager for site operations of the cultural, art and heritage site
- Collaboration with cross-functional teams to identify areas of improvement and implement solutions for optimal performance.
Visitor Experience Supervisor
Tai Kwun (The Jockey Club CPS Limited)
04.2018 - 10.2019
Guest Relations Supervisor
Ocean Park Corporation
03.2013 - 03.2017
- Coordination of special visit arrangement for guests
- Training and coaching team members to uphold guest services
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Guest Relations Supervisor
Ocean Park Corporation
11.2012 - 03.2013
Senior Guest Relations Ofcer
Ocean Park Corporation
11.2011 - 10.2012
Project Coordinator
Environmental Campaign Committee
07.2010 - 11.2011
Coordination and liaison with vendor and participating companies for Hong Kong Awards for Environmental Excellence
Education
Master of Arts in Psychology -
The Chinese University of HK
07.2023
B.B.A. in Hotel and Tourism Management -
The Chinese University of HK
07.2010
Volunteer Experience
- Hotline volunteer, Suicide Prevention Services, 2023 - Present
- Long Term Volunteer, YWCA, 2000 - 2017
- Tour Ambassador, HK Free Walk, 2017
- Disaster relief for Nepal Earthquake, All Hands Volunteer, 2016-2017
Languages
Cantonese
Native language
English
Proficient
C2
Mandarin
Advanced
C1
Achievements And Awards
Customer Service Excellence Award 2016 - Gold Award for Individual, Hong Kong Association for Customer Service Excellence
Timeline
Assistant Operations Manager
Tai Kwun (The Jockey Club CPS Limited)
11.2019 - Current
Visitor Experience Supervisor
Tai Kwun (The Jockey Club CPS Limited)
04.2018 - 10.2019
Guest Relations Supervisor
Ocean Park Corporation
03.2013 - 03.2017
Assistant Guest Relations Supervisor
Ocean Park Corporation
11.2012 - 03.2013
Senior Guest Relations Ofcer
Ocean Park Corporation
11.2011 - 10.2012
Project Coordinator
Environmental Campaign Committee
07.2010 - 11.2011
Master of Arts in Psychology -
The Chinese University of HK
B.B.A. in Hotel and Tourism Management -
The Chinese University of HK