Microsoft,word,excel
MIN MIN WONG
Hong Kong
Summary
Driven by a strong sense of curiosity, I actively participated in diverse extracurricular activities such as the AYP and choir. This background has fostered my eagerness to learn and adapt across different professional fields.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Digital Ambassador
HSBC
03.2024 - Current
- Efficiently resolve customer issues regarding mobile and phone banking services
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Manage multiple customer needs simultaneously
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Greeted customers and clients to create welcoming atmosphere.
Customer Service Employees
McDonald's
07.2021 - 11.2023
- Its main job is to provide services to customers
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- work in different frontline position.
- Coordinate with kitchen staff to ensure efficient meal service.
- collaborates closely to provide customers with real-time support
- have an ability to proactively help customers' needs, such as being willing to take care of their emotions and offer assistance
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shop Assistant
Commercial Press
07.2022 - 09.2023
- listen attentively to the books customer wants to read or the service they need.
- handled some paperwork related to the textbook department, such as checking orders for customers, handles online orders and physical orders
- good at introducing books in various basic languages.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Greeted customers entering store and offered assistance with requirements.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Education
Form 6 graduation -
Buddist Ho Nam Kam College
Yau Tong09-2023
Skills
Ability to Work in a Team
Extra-curricular activities
JA's business experience program at financial director, All Hong Kong secondary school 2020 – 2021 prepare financial statements and other tasks. Although I am a financial management, I also tried sales the product To communicate and interact with teammates and introduce and promote products to customers better understand the needs and needs of different customer groups. JA's business experience program at financial director, All Hong Kong secondary school 2020 – 2021 prepare financial statements and other tasks. Although I am a financial management, I also tried sales the product To communicate and interact with teammates and introduce and promote products to customers better understand the needs and needs of different customer groups.
Software
Timeline
Digital Ambassador
HSBC
03.2024 - Current
Shop Assistant
Commercial Press
07.2022 - 09.2023
Customer Service Employees
McDonald's
07.2021 - 11.2023
Form 6 graduation -
Buddist Ho Nam Kam College