Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Ming Yi Wu

Ming Yi Wu

Customer Service Associate
Hong Kong,ShaTin

Summary

  • Dedicated professional versed in handling airline check-in services and managing baggage activities. Efficient and hardworking with proactive attitude. Handles reservations and provides passengers with detailed travel information to resolve inquiries and foster satisfaction.

Overview

4
4
years of professional experience
4
4
Languages
9
9
years of post-secondary education

Work History

Passenger Service Officer

Hong Kong Airport Services Limited
Hong Kong, HK
05.2022 - 05.2023
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Delivered prompt service to prioritize customer needs.

Park Operations Host

Hong Kong Disneyland
04.2022 - 10.2022
  • Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
  • Kept attraction neat and clean, following company policy and safety guidelines.
  • Performed opening monologue and shared important safety information before activating ride.
  • Operated rides to delight guests and contribute to wonderful park experience.

Instructor (Part-time)

YMCA of Hong Kong Beacon Centre Lifelong Learning
09.2019 - 09.2022
  • Applied various teaching aids to instruct and motivate students.
  • Optimized learning plans, quantifying student progress through test administration.
  • Leadership and patience were i got the most in this job

Census Enumerator

Census and Statistics Department
07.2021 - 08.2021
  • Conducted a door-to-door and telephone survey
  • Communicated with Census takers via phone to answer questions and expedite process.
  • Handling emergencies, such as unstable weather and guest complainted
  • Attended team meetings to develop job knowledge.

Internship

Wing On Travel
06.2019 - 09.2019


  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Processed the customer flight information, send mails and messages about the flight delays and cancellations.
  • It made me more familiar with the airline industry, the operation of flights and the issues related the complaint.

Education

Business in Tourism And Event Management

University of South Australia
Bachelor
09.2020 - 09.2021

Associate of Arts - Tourism And Hospitality Management

Hong Kong Baptist University
09.2018 - 06.2020

Econ And Tourism

Helen Liang Memorial Secondary School
HKDSE
09.2012 - 07.2018

Skills

  • PC Knowledge: MS Word, MS Excel, MS PPT
  • Typing: 40 wpm English
  • Communication skills
  • Passenger Service
  • Check-In Procedures

Interests

Sports

Cooking

Traveling

Timeline

Passenger Service Officer

Hong Kong Airport Services Limited
05.2022 - 05.2023

Park Operations Host

Hong Kong Disneyland
04.2022 - 10.2022

Census Enumerator

Census and Statistics Department
07.2021 - 08.2021

Business in Tourism And Event Management

University of South Australia
09.2020 - 09.2021

Instructor (Part-time)

YMCA of Hong Kong Beacon Centre Lifelong Learning
09.2019 - 09.2022

Internship

Wing On Travel
06.2019 - 09.2019

Associate of Arts - Tourism And Hospitality Management

Hong Kong Baptist University
09.2018 - 06.2020

Econ And Tourism

Helen Liang Memorial Secondary School
09.2012 - 07.2018

Similar Profiles

CREATE PROFILE
Ming Yi WuCustomer Service Associate