Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ming Sze Jessica Kwong

Ming Sze Jessica Kwong

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Summary

A customer service personnel with over 4 years of service experiences, looking to leverage my skill in creating a more positive environment of customers, and being energetic and professional under stress with my colleagues to enhance the Cathay Pacific customer experience.

Overview

6
6
years of professional experience

Work History

Flight Attendant

Hong Kong Airlines
05.2023 - Current
  • Ensured safety regulations are met by conducting equipment
  • Addressed passenger's needs with empathy and patience
  • Knowledgeable of simple first aid treatments
  • Worked collaboratively with crew members to ensure a smooth travel experience for all passengers.

Student Art Teacher

Natmusic Education
12.2019 - Current
  • Taught classes on painting, collage, and color theory.
  • Managed art room supplies, equipment and resources to maintain consistent supply for projects.
  • Evaluated and graded students' class work, performances, projects, assignments and papers.

Guest Service Representative

Union Hospital
03.2022 - 10.2022
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.

Customer Service Officer

Hong Kong Airlines Aviation Ground Services
09.2018 - 11.2019
  • Perform ground handling services including check-in, boarding gate, and arrival duties
  • Attend monthly meetings with the supervisor for an operational briefing and review the handling procedures


Education

Higher Diploma - Aviation Management

HKUSPACE Community College
Hong Kong
04.2001 -

Skills

Fluency in English, Cantonese, and Mandarin

Timeline

Flight Attendant

Hong Kong Airlines
05.2023 - Current

Guest Service Representative

Union Hospital
03.2022 - 10.2022

Student Art Teacher

Natmusic Education
12.2019 - Current

Customer Service Officer

Hong Kong Airlines Aviation Ground Services
09.2018 - 11.2019

Higher Diploma - Aviation Management

HKUSPACE Community College
04.2001 -
Ming Sze Jessica Kwong.