Ming Sze Jessica Kwong
.
Summary
A customer service personnel with over 4 years of service experiences, looking to leverage my skill in creating a more positive environment of customers, and being energetic and professional under stress with my colleagues to enhance the Cathay Pacific customer experience.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Hong Kong Airlines
05.2023 - Current
- Ensured safety regulations are met by conducting equipment
- Addressed passenger's needs with empathy and patience
- Knowledgeable of simple first aid treatments
- Worked collaboratively with crew members to ensure a smooth travel experience for all passengers.
Student Art Teacher
Natmusic Education
12.2019 - Current
- Taught classes on painting, collage, and color theory.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Evaluated and graded students' class work, performances, projects, assignments and papers.
Guest Service Representative
Union Hospital
03.2022 - 10.2022
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Customer Service Officer
Hong Kong Airlines Aviation Ground Services
09.2018 - 11.2019
- Perform ground handling services including check-in, boarding gate, and arrival duties
- Attend monthly meetings with the supervisor for an operational briefing and review the handling procedures
Education
Higher Diploma - Aviation Management
HKUSPACE Community College
Hong Kong 04.2001 -
Skills
Fluency in English, Cantonese, and Mandarin
Culturally and socially sensitive
Highly collaborative and dependable as a team player
Timeline
Flight Attendant
Hong Kong Airlines
05.2023 - Current
Guest Service Representative
Union Hospital
03.2022 - 10.2022
Student Art Teacher
Natmusic Education
12.2019 - Current
Customer Service Officer
Hong Kong Airlines Aviation Ground Services
09.2018 - 11.2019
Higher Diploma - Aviation Management
HKUSPACE Community College
04.2001 -