Ming Chun
Summary
- Enthusiastic and knowledgeable administrative background with various experiences providing operational and management skills in office settings
- Conditioned to adapting the changing needs of an office and supporting colleagues and leaders with outstanding assistance skills
- Willing to produce high quality organisational techniques and a positive self-motivation to accomplish excellence
- A commitment to cautiously and professionally handling confidential tasks
- Eager and ready to devote my learning attitude and passion to best serve your company
Overview
6
6
years of professional experience
Work History
Junior Wine Specialist
Zachys Asia Ltd.
12.2022 - 05.2025
- Negotiation with clients to secure profitable auction consignments
- Perform inspection for auction wines at warehouse and on-site at clients’ property
- Maintain accurate records of warehouse inventory
- Provide a high level of customer service to buyers and sellers
- Assist with sale administration
- Assist at wine auctions and related events
- Events management and participation - including client development and entertaining
Senior Customer Service Executive
Kerry Wines Ltd.
02.2019 - 06.2022
- Support Private, On and off Trade Sales operations
- Provide professional and quality counselling service and follow-up service
- Perform other ad hoc duties as assigned
- Assist in office logistics by preparing work schedule for manual staff, typing documents, maintaining and updating filing system
- Develop strategy, plans, and optimise all aspects of analysing customer service needs
- Measure performance and KPI metrics to insure optimisation of department budget
Education
WSET Level 3 -
07.2022
WSET Level 2 -
08.2021
Associate Degree - Business Concentration
Bunker Hill Community College
Boston05.2017
Skills
- Wine knowledge
- Client negotiation
- Sales support
- Customer service
- Event coordination
- Auction management
Accomplishments
- 2017 Bunker Hill Community College Dean’s List
- 2016 Hult Int’l Business School MBA Program Scholarship Candidate
- 2015 Business Honour Society of Alpha Beta Gamma Invitation
- 2015 Phi Theta Kappa International Honour Society Invitation
- 2013 Bunker Hill Community College Magazine Chinese Representative
Languages
Chinese (Cantonese)
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Junior Wine Specialist
Zachys Asia Ltd.
12.2022 - 05.2025
Senior Customer Service Executive
Kerry Wines Ltd.
02.2019 - 06.2022
WSET Level 3 -
WSET Level 2 -
Associate Degree - Business Concentration
Bunker Hill Community College