Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager
MINAH CHEUNG

MINAH CHEUNG

STORE MANAGER
Hong Kong

Summary

Experienced professional with over 6 years at Zara Asia LTD, adept at transitioning between shops and brands such as Pull and Bear and Zara Home. Demonstrated adaptability and eagerness to learn, fostering a positive work environment for colleagues to thrive.


Experienced in China Duty Free operations, skilled in multitasking and providing excellent customer service.

Overview

11
11
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages

Work History

Supervisor

中免國際
06.2023 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

STORE MANAGER

Zara Aisa Limited
12.2017 - Current
  • Daily jobs duties will focus on sales, explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results.
  • I will be arranged for colleagues daily tasks such as replenishment, coordination change, stock back, organises stockroom, training for cashier and selling skill for example, how to up selling and cost selling, role play (handle small complaint case) etc.
  • Plan monthly roster, handle complaint case, communicate with product manager and Director to report store KPI, product feedback, action plan for sales target, whole store situation. Plan new items arrival display area and special promotion displays, check attendance, part-time interview.

SENIOR SALES

6ixty 8ight
07.2017 - 12.2017
  • Approach customer
  • How to achieve sales target
  • Communicate with colleagues to make the goal
  • Check colleagues punch card time if they are late

SALES ASSISTANT

Pull and Bear Hong Kong Limited
06.2015 - 05.2017
  • Mainly Cashier
  • Maintain stockroom make it tidy
  • Teamwork: set a target and finish before the time
  • Sales planning based on ranking report to adjust floor image

SALES ASSISTANT

VF Corporation
05.2014 - 05.2015
  • Welcome customer into store
  • Alert for mystery shopper
  • Staying knowledgeable about shoes products

Education

HIGH SCHOOL GRADUATION -

Memorial Secondary school

Skills

Staff management

Interests

Hiking
Watching movies
Shopping

Timeline

Supervisor

中免國際
06.2023 - Current

STORE MANAGER

Zara Aisa Limited
12.2017 - Current

SENIOR SALES

6ixty 8ight
07.2017 - 12.2017

SALES ASSISTANT

Pull and Bear Hong Kong Limited
06.2015 - 05.2017

SALES ASSISTANT

VF Corporation
05.2014 - 05.2015

HIGH SCHOOL GRADUATION -

Memorial Secondary school

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