MINAH CHEUNG
STORE MANAGER
Hong Kong
Summary
Experienced professional with over 6 years at Zara Asia LTD, adept at transitioning between shops and brands such as Pull and Bear and Zara Home. Demonstrated adaptability and eagerness to learn, fostering a positive work environment for colleagues to thrive.
Experienced in China Duty Free operations, skilled in multitasking and providing excellent customer service.
Overview
11
11
years of professional experience
2006
2006
years of post-secondary education
3
3
Languages
Work History
Supervisor
中免國際
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
STORE MANAGER
Zara Aisa Limited
12.2017 - Current
- Daily jobs duties will focus on sales, explaining the benefits and functions of products, method of preparation and how to use them to achieve the best results.
- I will be arranged for colleagues daily tasks such as replenishment, coordination change, stock back, organises stockroom, training for cashier and selling skill for example, how to up selling and cost selling, role play (handle small complaint case) etc.
- Plan monthly roster, handle complaint case, communicate with product manager and Director to report store KPI, product feedback, action plan for sales target, whole store situation. Plan new items arrival display area and special promotion displays, check attendance, part-time interview.
SENIOR SALES
6ixty 8ight
07.2017 - 12.2017
- Approach customer
- How to achieve sales target
- Communicate with colleagues to make the goal
- Check colleagues punch card time if they are late
SALES ASSISTANT
Pull and Bear Hong Kong Limited
06.2015 - 05.2017
- Mainly Cashier
- Maintain stockroom make it tidy
- Teamwork: set a target and finish before the time
- Sales planning based on ranking report to adjust floor image
SALES ASSISTANT
VF Corporation
05.2014 - 05.2015
- Welcome customer into store
- Alert for mystery shopper
- Staying knowledgeable about shoes products
Education
HIGH SCHOOL GRADUATION -
Memorial Secondary school
Skills
Staff management
Operations management
Process improvement
Inventory control
Data analytics
Staff discipline
Customer service
Team building
Priority management
Coaching and mentoring
Self motivation
Problem-solving
Multitasking
Interests
Hiking
Watching movies
Shopping
Timeline
Supervisor
中免國際
06.2023 - Current
STORE MANAGER
Zara Aisa Limited
12.2017 - Current
SENIOR SALES
6ixty 8ight
07.2017 - 12.2017
SALES ASSISTANT
Pull and Bear Hong Kong Limited
06.2015 - 05.2017
SALES ASSISTANT
VF Corporation
05.2014 - 05.2015
HIGH SCHOOL GRADUATION -
Memorial Secondary school