Michael Ortiz
Assistant Manager
Summary
- I am a creative and organized bartender who can prepare drinks based on a menu as well as craft my own recipes. I'm also skilled at customer service.
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
- Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Bar Manger
Aurita Lounge
05.2023 - 12.2023
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Consulted with managers to organize special events and promotions.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Assistant Manager
Heart Spade Diamond Club
01.2020 - 01.2021
- Managing staff, Bar Scheduling, Monthly Inventories, Creation of new seasonal drinks, Coordinate events with Management
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bar Supervisor
Divino Patio
06.2019 - 12.2019
- Bar Scheduling, Inventories, Creation of new seasonal drinks, Coordinate events with Management
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Handled cash accurately and prepared nightly deposits.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Handled $[Amount] cash on daily basis, which built trustworthiness, and loyalty with owners.
- Purchased supplies according to expected demand.
- Completed bar opening and closing procedures.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Bartender
The Wise King
06.2018 - 02.2019
- Supervising service standards, Stock Take, Cocktail creation
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Served high customer volumes during special events, nights, and weekends.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Atelier Vivanda
06.2017 - 02.2018
- Supervising Bar staff, Staff Scheduling, Cocktail Menu renewal
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
Bartender
ON Dining & Lounge
08.2015 - 03.2017
- Took orders and recommended food-drink pairings, Mixed drinks as supervised by a senior bartender, Maintained the cleanliness of the bar area
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed strict recipes and drink measurements to minimize product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
Skills
Inventory Management
Timeline
Bar Manger
Aurita Lounge
05.2023 - 12.2023
Assistant Manager
Heart Spade Diamond Club
01.2020 - 01.2021
Bar Supervisor
Divino Patio
06.2019 - 12.2019
Bartender
The Wise King
06.2018 - 02.2019
Bartender
Atelier Vivanda
06.2017 - 02.2018
Bartender
ON Dining & Lounge
08.2015 - 03.2017
Similar Profiles
Pandey RaghunathPandey Raghunath
Head of Operations at Aurita BikesHead of Operations at Aurita Bikes
Chloe DigbyChloe Digby
Lounge Attendant at Plaza Premium Lounge & American Express LoungeLounge Attendant at Plaza Premium Lounge & American Express Lounge
Trisha-kay WhyteTrisha-kay Whyte
Manager at Lounge Zero Restaurant and LoungeManager at Lounge Zero Restaurant and Lounge
Nicole O'RourkeNicole O'Rourke
Bar Manger at Conservative clubBar Manger at Conservative club
Savannah WandkeSavannah Wandke
Bar Manger at Backwoods BarBar Manger at Backwoods Bar