Michael Cheung
Hong Kong
Summary
As a responsible troubleshooter with exceptional diagnostic and repair abilities, to prioritize attention to detail and employ a methodical approach. By familiarity with Oracle and Linux systems require to effectively troubleshoot and resolve issues. To have a proven track record of enhancing system performance by thoroughly evaluating and rectifying various hardware and software problems.
Overview
7
7
years of professional experience
Work History
Service Support Engineer
ADB Safegate
08.2022 - Current
- Improved service support efficiency by streamlining troubleshooting processes and implementing time-saving tools.
- Reduced downtime for clients by swiftly resolving technical issues and providing effective solutions.
- Enhanced customer satisfaction by consistently delivering timely and accurate support services.
- Collaborated with cross-functional teams to identify, analyze, and resolve complex technical problems.
- Maintain database design and administration of Oracle, Microsoft SQL Server
- Developed and executed SQL queries to perform backend database testing.
- Improved database performance by optimizing SQL queries and implementing indexing strategies.
- Reduced downtime by proactively monitoring and addressing potential issues with the Oracle Database system.
Network & Application Support
HEE Solution Limited
12.2020 - Current
- Host Network Maintenance, Provide Network Application Support, Provide Server service for clients, Hardware server setup, System Administrator of trading system, Client application support
Part-Time Barista
Pacific Coffee Company
10.2020 - 11.2020
- Food preparation, Making coffee for customers, Answer coffee request from customers, Worked to ensure a positive and hassle-free customer experience
Receptionist
WUnique Martial Arts & Fitness
07.2019 - 02.2020
- Answer phone calls from customers, Reply instant message from customers, Promote WUnique Martial Arts & Fitness, Brought forth excellent troubleshooting and problem solving skills
Station Assistant
MTR Corporation Limited
07.2017 - 03.2018
- Answer customers queries, Provide customer services
Education
Bachelor of Engineering in Computer Engineering -
Open University
07.2020
Associate Degree in Information System Development -
Community College of City University
07.2018
Diploma in General Studies -
Community College of City University
07.2016
Secondary education -
Rhenish Church Pang Hok Ko Memorial College
07.2015
Skills
- Decision Making
- Interpersonal Skills
- Effective Time Management
- Adaptability
- Network Troubleshooting
- Computer Skills
- Customer Service
- Familiar to Linux, Oracle OS
- Software Installation
- Operating Systems Relations
- Remote Support
- Application Support
- System Administration
- Incident Management
- Analytical Thinking
- Team Collaboration
- Project-Based Learning
Languages
Mandarin
Intermediate
B1
Cantonese
Proficient
C2
English
Upper intermediate
B2
Availability
One month's notice
Personal Information
- Place of Birth: Hong Kong
- Date of Birth: 10/03/1997
- Nationality: Chinese
Timeline
Service Support Engineer
ADB Safegate
08.2022 - Current
Network & Application Support
HEE Solution Limited
12.2020 - Current
Part-Time Barista
Pacific Coffee Company
10.2020 - 11.2020
Receptionist
WUnique Martial Arts & Fitness
07.2019 - 02.2020
Station Assistant
MTR Corporation Limited
07.2017 - 03.2018
Bachelor of Engineering in Computer Engineering -
Open University
Associate Degree in Information System Development -
Community College of City University
Diploma in General Studies -
Community College of City University
Secondary education -
Rhenish Church Pang Hok Ko Memorial College
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