Mengchen Wang
Customer Manager
Xi'an
Summary
Proven success in enhancing customer satisfaction and expanding client base at Hualuxe Xi'An Tanghua and Yeahmobi showcases my bilingual proficiency and business acumen. Expert in fostering team collaboration, my approach prioritizes empathetic customer support and strategic sales promotions, significantly contributing to organizational growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Bilingual Customer Service Representative
Hualuxe Xi'An Tanghua
08.2023 - Current
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for international customers.
- Addressed any guest complaints or issues promptly and effectively..
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
Overseas Business Manager
Yeahmobi
07.2022 - 07.2023
- Helped increase the client base, research new clients and partners, and generate new leads.
- Built a strong, evidenced based sales pipeline with the support of the sales and marketing tools provided
- Prepared proposals and present product solutions to clients
- Confident at delivering sales presentations to prospective and existing clients
- Identified client needs and be proactive in reviewing their requirements
- Responded to all sales related correspondence in a timely manner
- Proactively built rapport and maintain relationships with all prospective and existing clients and partners
Administrative Assistant (Intern)
Xi'an International Studies University
02.2019 - 09.2021
- Assisted with event planning, coordinating logistics for successful meetings and conferences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
Education
Bachelor of Arts - English
Xi'an International Studies University
Xi'an 09.2018 - 07.2022
Skills
Customer Support
Team Collaboration
Sales Promotions
Interpersonal and Social Skills
Bilingual Proficiency
Event Planning
Business Acumen
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
French
Intermediate
B1
Interests
Hiking & Climbing
World Traveling
Chinese Classical Dance
Timeline
Bilingual Customer Service Representative
Hualuxe Xi'An Tanghua
08.2023 - Current
Overseas Business Manager
Yeahmobi
07.2022 - 07.2023
Administrative Assistant (Intern)
Xi'an International Studies University
02.2019 - 09.2021
Bachelor of Arts - English
Xi'an International Studies University
09.2018 - 07.2022
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