MELIS YUCE
TORONTO,ON
Summary
Proven leader in fostering robust client relationships and driving revenue growth, with a notable tenure at AP Moller Maersk AS. Skilled in customer engagement and sales reporting, I excel in multicultural environments, consistently exceeding revenue targets. My strategic approach to sales and client satisfaction has resulted in significant achievements in global account management and partner development.
Overview
10
10
years of professional experience
Work History
Global Account Manager
AP Moller Maersk AS
07.2023 - Current
- Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
- Collaborated closely with internal teams to design and execute customized solutions that met each client''s unique requirements, achieving high levels of satisfaction and retention.
- Optimized resource allocation by balancing account priorities with team capabilities, leading to improved project outcomes.
- Coordinated cross-functional teams for seamless execution of sales processes, improving overall efficiency and productivity.
- Consistently exceeded revenue targets by maintaining a robust pipeline of opportunities and effectively closing deals.
Customer Success Partner
AP Moller Maersk AS
07.2022 - 07.2023
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
- Prepared and presented reports on status of projects and initiatives.
Import Manager
Barsan Global Logistics Canada
10.2020 - 07.2022
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
Office Manager
Oasis Dufferin Community Centre
09.2019 - 10.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Account Manager
AP Moller Maersk AS
08.2017 - 08.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Customer Service Representative
AP Moller Maersk AS
07.2015 - 08.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
E-Commerce Specialist
AP Moller Maersk AS
06.2014 - 09.2015
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
Education
Supply Chain Management
Seneca College
Canada06.2020
Bachelor of Arts - Maritime Business Administration
Dokuz Eylul University
Turkey06.2016
Skills
- Customer Engagement
- Multicultural Sensitivity
- Lead Qualification
- Sales Reporting
- Revenue Growth
- Sales Projections
Timeline
Global Account Manager
AP Moller Maersk AS
07.2023 - Current
Customer Success Partner
AP Moller Maersk AS
07.2022 - 07.2023
Import Manager
Barsan Global Logistics Canada
10.2020 - 07.2022
Office Manager
Oasis Dufferin Community Centre
09.2019 - 10.2020
Account Manager
AP Moller Maersk AS
08.2017 - 08.2019
Customer Service Representative
AP Moller Maersk AS
07.2015 - 08.2017
E-Commerce Specialist
AP Moller Maersk AS
06.2014 - 09.2015
Supply Chain Management
Seneca College
Bachelor of Arts - Maritime Business Administration
Dokuz Eylul University
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