Mei Shan Mandy Lun
Yuen Long
Summary
Experienced Technical Design Lead with a strong background in troubleshooting and quality assurance. With over 15 years of industry experience, developed a keen eye for identifying resources and managing compliance standards. Currently seeking a full-time role that offers professional challenges and allows to leverage interpersonal skills, effective time management, and problem-solving expertise.
Design professional with focus on delivering impactful visual solutions and leading creative projects. Proven ability to inspire and manage teams to achieve exceptional results in dynamic environments. Reliable team player with strong communication and problem-solving skills, adapting to evolving project needs seamlessly.
Knowledgeable [Desired Position] with proven history of leading design teams to deliver innovative solutions. Leveraged creativity and strategy to elevate user experiences and drive project success. Demonstrated expertise in team collaboration and project management.
Overview
26
26
years of professional experience
Work History
Technical Design Lead
CL Technical Services Limited
12.2024 - Current
- Led HKT Consumer and Commercial CRM data migration projects from concept to completion, ensuring alignment with client requirements.
- Collaborated with cross-functional teams to integrate user feedback into design iterations.
- Mentored junior designers, fostering skill development and enhancing team performance.
- Streamlined design processes, improving project turnaround time and efficiency.
Senior Business Analyst
HKT Limited
07.2021 - 11.2024
- Analyzed and documented the Call Center Software Platform Revamp requirements, ensuring effective communication between stakeholders and technical teams
- Managed project timelines and deliverables, aligning them with business objectives
- Collaborated with vendors and teams for successful production releases and post-launch support
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Served as the primary point of contact for clients, addressing concerns and providing updates on project progress.
- Developed detailed technical documentation to facilitate seamless handoffs between teams and support ongoing maintenance efforts.
- Enhanced software functionality by leading a team of developers in designing and implementing new features.
Senior Solution Specialist
PCCW Solutions Limited
03.2013 - 06.2021
- Led CRM system implementation in the telecommunications sector, conducting demonstrations and feedback sessions with stakeholders
- Implemented Salesforce and customer registration applications to improve customer experience and eliminate data silos
- Managed offshore teams in India and Malaysia, aligning business requirements and tracking development progress
- Developed functional documentation and conducted training workshops for over 50 developers in the Philippines
- Conducted thorough code reviews to maintain high quality standards and reduce errors in software releases.
Senior Solution Analyst
PCCW Services Ltd
06.2007 - 11.2012
- Established strong relationships with clients through effective communication, understanding their unique needs, and providing exceptional service throughout the engagement process.
- Developed comprehensive documentation to facilitate seamless handoff of projects to clients or other teams.
- Optimized system performance through thorough analysis of client needs and requirements.
Software Engineer
Broadview Networks
06.2001 - 08.2005
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Developed reusable components that significantly reduced development effort on multiple projects.
Software Engineer
CTDI Communications
03.2000 - 06.2001
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
Education
MBA - Business Administration
The Hong Kong University of Science And Technology
Hong Kong11-2019
Master of Science - E-Commerce
The Hong Kong Polytechnic University
Hong Kong12-2007
Postgraduate Certificate - Multimedia And Internet Technology
The Open University of Hong Kong
Hong Kong12-2006
Bachelor of Science - Computer Information Science
Temple University
Pennsylvania U.S.A.01-2000
Skills
- Strategic thinking
- Visual design
- Design thinking
- Illustration
Accomplishments
- Artificial Intelligence Strategies for Leading Business Transformation, Northwestern | Kellogg, Jan 2020
- Project Management Professional (PMP), Aug 2019 - Present
- Hong Kong Computer Society (Member), Feb 2016 - Present
Languages
Cantonese
Native language
English
Proficient
C2
Putonghua
Upper intermediate
B2
Personal Information
Title: Technical Designer Lead
Timeline
Technical Design Lead
CL Technical Services Limited
12.2024 - Current
Senior Business Analyst
HKT Limited
07.2021 - 11.2024
Senior Solution Specialist
PCCW Solutions Limited
03.2013 - 06.2021
Senior Solution Analyst
PCCW Services Ltd
06.2007 - 11.2012
Software Engineer
Broadview Networks
06.2001 - 08.2005
Software Engineer
CTDI Communications
03.2000 - 06.2001
Master of Science - E-Commerce
The Hong Kong Polytechnic University
Postgraduate Certificate - Multimedia And Internet Technology
The Open University of Hong Kong
Bachelor of Science - Computer Information Science
Temple University
MBA - Business Administration
The Hong Kong University of Science And Technology