MS Windows
Md Raufur Rahman
Business Manager (Account Manager)
Bashundhara R/A, Dhaka
Summary
Resourceful Sales Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Account Manager
Connell Bros CO Bangladesh PVT Ltd
Dhaka, Dhaka
07.2019 - Current
- Coatings, Adhesives, Sealants, Plastics, Constructions, Pigments, Additives, TPU, PU
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Researched emerging industry trends, applications and concepts to enhance products and services.
Assiant Manager, Sales
BASF Bangladesh Ltd
Dhaka, Dhaka
09.2016 - 06.2019
- Polyurathanes, TPU, Plastics, Adhesives, Footwear, Appliances, Construction, Packaging
- Developed loyal and highly satisfied customer base through proactive management of customer service strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Solved customer challenges by offering relevant products and services.
Executive, Sales
BASF Bangladesh Ltd
Dhaka, Dhaka
09.2012 - 07.2016
- Polymer, Binder, Pigments, Additives, Coatings
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained records related to sales, returns and inventory availability.
Management Trainee
Zaber & Zubair Fabrics Ltd
Dhaka, Dhaka
05.2012 - 08.2012
- Home Textile, QA, Sample Management
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Handled day-to-day customer or client questions via telephone or email.
Education
Master of Science - Applied Chemistry & Chemical Engineering
University of Dhaka
Dhaka, Bangladesh 04.2010 - 04.2012
Bachelor of Science - Applied Chemistry & Chemical Engineering
University of Dhaka
Dhaka, Bangladesh 01.2005 - 12.2009
Skills
New account creation
Business development and planning
Sales analysis
Relationship building and management
Accomplishments
- Increased Business to 100%; 2 consecutive years with more than 50% Gross Margin
- Introduced more than 30 new Products in the market
- Helped customer to launch new innovative product in the market
Trainings
- Formulation of Paint
- Sales excellence
- Negotiations
- Customer Relationship Management
- PU Processing
Software
MS Office 365
SAP
MS Dynamics 365
Timeline
Account Manager
Connell Bros CO Bangladesh PVT Ltd
07.2019 - Current
Assiant Manager, Sales
BASF Bangladesh Ltd
09.2016 - 06.2019
Executive, Sales
BASF Bangladesh Ltd
09.2012 - 07.2016
Management Trainee
Zaber & Zubair Fabrics Ltd
05.2012 - 08.2012
Master of Science - Applied Chemistry & Chemical Engineering
University of Dhaka
04.2010 - 04.2012
Bachelor of Science - Applied Chemistry & Chemical Engineering
University of Dhaka
01.2005 - 12.2009