PowerShell
MD KAMRUL HASAN LIKHON
IT Professional
Shanghai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
8
8
years of professional experience
10
10
Certifications
1
1
Language
Work History
Technical Team Manager
Wicresoft Shanghai Company Ltd
01.2019 - Current
- Experienced in Exchange Online, Security and Compliance, Mail Flow structure, Cloud Identity, Active Directory, and Azure Active Directory
- Worked with high priority customers and technically critical issues under Microsoft Premier Support Program
- Managed KPI for Microsoft O365 Support Team with Technical guidance
- By weekly KPI review with team and management
- Hired, trained, and mentored staff to maximize effectiveness
- Reviewed daily requirements and forecasts and delegated work for optimal coverage
- Coached team members in customer service techniques, providing feedback
Assistant Manager
HS Engineering and Technology Ltd
11.2017 - 09.2019
- Project In-charge of various power equipment installation and maintenance for Robi Axiata, Banglalink Digital Communications etc
- Maintained collaboration with foreign companies for local Telecommunication service providers
- Monitored security and handled incidents calmly
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Project Coordinator
Edotco Bangladesh Company Ltd
10.2016 - 10.2016
- Worked as specialist in Access Control System for telecommunication towers and ECHO system
- Experienced in solar-wind mini-grid
- Coordinated presentations for customers and project members to detail project scope, progress, and results
Education
Bachelor of Science - Electrical and Electronic Engineering
American International University
Dhaka 04.2012 - 2 2016
High School Diploma - undefined
BCIC College
Dhaka 01.2011 - 12 2012
Skills
Operations management
Certification
Azure Networking Support Specialist
Accomplishments
Best project in academic year 2015-2016, Battery Electric Vehicle runs on both Solar and Main Line charging goes up to 110 KM with single charge with Solar Back up, http://engineeringjournals.stmjournals.in/index.php/JoEECC/article/244, IEB (Institute of Engineers, Bangladesh) 56th Convention
Skills
Excellent, Excellent, Excellent, Excellent
Software
Autocad
Dynamics
Power BI
Microsoft Admin Center
Azure
Microsoft Office
Active Directory
Timeline
Technical Team Manager
Wicresoft Shanghai Company Ltd
01.2019 - Current
Assistant Manager
HS Engineering and Technology Ltd
11.2017 - 09.2019
Project Coordinator
Edotco Bangladesh Company Ltd
10.2016 - 10.2016
Bachelor of Science - Electrical and Electronic Engineering
American International University
04.2012 - 2 2016
High School Diploma - undefined
BCIC College
01.2011 - 12 2012
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