MAY TENDERO
Cavite
Summary
To secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
COACH APPRENTICE
SITEL PHILIPPINES
07.2022 - Current
- Develop, monitor and analyze scoring metrics for all communication channels including phone calls, email and online chat
- Set performance goals
- Identifying operational Issues and suggesting possible improvements
- Answering agent questions regarding best practices or difficult calls
SUBJECT MATTER EXPERT
SITEL PHILIPPINES
01.2022 - 07.2022
- Identifying areas where technical solutions would improve business performance
- Consulting across business operations, providing mentorship and contributing specialized knowledge
- Documenting processes and disseminating information to all relevant stakeholders
- Verifying technical references information, including user guides training manuals and system requirements
- Applying subject expertise in evaluating business operations and processes
CUSTOMER SERVICE REPRESENTATIVE
SITEL PHILIPPINES
07.2020 - 12.2021
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customers’ complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take extra mile to engage customers
- Meet personal/ customer service team sales targets and call handling quotas
PROJECT COORDINATOR
ALPHABETSOUP INC.
07.2018 - 01.2020
- Break projects into doable actions and set timeframes
- Coordinate project management activities, resources, equipment and information
- Analyze risks and opportunities
- Act as the point of contact and communicate project status to all participants
- Issue all appropriate legal paperwork
PRIVATE SCHOOL TEACHER
XAVIER HIGH SCHOOL
04.2017 - 05.2018
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
- Provide individualized instruction to each student by promoting interactive learning
- Create and distribute educational content
- Develop and enrich professional skills and knowledge by attending seminars, conferences etc
- Assess and record students’ progress and provide grades and feedback
Education
BACHELOR OF ELEMENTARY EDUCATION - MAJOR IN GENERAL EDUCATION
WESTERN MINDANAO STATE UNIVERSITY
Skills
- Leadership and people management
- Critical thinking and problem solving
- Time Management
- Adaptability and flexibility
- Microsoft Office Suite
- Team collaboration
- Goal setting
- Task prioritization
- Multitasking ability
References
- Chrisziene Marie Z. Confesor, Sitel Philippines, +639212277048
- Lynneth Ret, Learning Specialist- Sitel Philippines, +639777831678
- Johnlee Mariano, Club Royale Supervisor- Royal Caribbean Group
Certification
- TESOL Certified
- Coach Certified
- Licensed Professional Teacher
Languages
French
First Language
English
Intermediate (B1)
B1
Timeline
COACH APPRENTICE
SITEL PHILIPPINES
07.2022 - Current
SUBJECT MATTER EXPERT
SITEL PHILIPPINES
01.2022 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE
SITEL PHILIPPINES
07.2020 - 12.2021
PROJECT COORDINATOR
ALPHABETSOUP INC.
07.2018 - 01.2020
PRIVATE SCHOOL TEACHER
XAVIER HIGH SCHOOL
04.2017 - 05.2018
BACHELOR OF ELEMENTARY EDUCATION - MAJOR IN GENERAL EDUCATION
WESTERN MINDANAO STATE UNIVERSITY
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