Max TANG KWOK CHUN
Summary
Dynamic and versatile strategic leader with over 19 years of expertise in store and office operations management. Proven track record in driving sales growth and managing costs effectively in high-pressure environments. I am eager to bring my strong analytical skills and efficient management practices to your team, contributing to continued success and excellence in service delivery.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operation Department Manager
Chinese Arts & Crafts (HK) Ltd
01.2017 - Current
- Lead a team to manage office operation with people-first mentality
- Manage external vendors' contract and ensure work being delivered
- Control and utilize budget attending to office needs
- Cooperated with the company’s marketing and public relations department in performing the annual campaign by advising first-hand and frontline business situations
- Direct and coach the Shop In Charge to ensure customer service standards and achieve the company’s business targets
- Executed human resources policies and procedures including manpower planning, commission management, employment relations, etc
Marketing Department Manager
Chinese Arts & Crafts (HK) Ltd
01.2016 - 01.2017
- Handled customer enquiries including inbound and outbound calls and e-mail communications professionally, and resolved service issues in a timely manner
- Coordinated with internal departments and outsourcing partners to prepare necessary resources to support customers
- Managed the ordinary membership program and the VIP program of the company to perform monthly promotional activities for maintaining client relationships
- Supported marketing team in daily operations; assisted in marketing research and production of company brochures
Store Manager
Chinese Arts & Crafts (HK) Ltd
01.2015 - 01.2016
- Managed the daily routine and operations, including planning the selling process, training, and sustaining high customer service standards
- Collaborated with other branches of the store to obtain information about their inventories to see if reallocation of stock was needed
- Executed human resources policies and procedures including manpower planning
Customer Services Department Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2013 - 01.2015
- Handled customer enquiries including inbound and outbound calls and e-mail communications professionally, and resolved service issues in a timely manner
- Coordinated with internal departments and outsourcing partners to prepare necessary resources to support customers
- Managed the ordinary membership program and the VIP program of the company to perform monthly promotional activities for maintaining client relationships
Store Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2012 - 01.2013
- Managed the daily routine and operations, including planning the selling process, training, and sustaining high customer service standards
- Collaborated with other branches of the store to obtain information about their inventories to see if reallocation of stock was needed
Sub-band Department Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2012 - 01.2013
- Established sub-line brand stores in China and Hong Kong
- Establish and execute sub-line brand operations, customer service, commodity procurement, and human resources systems
- Maintained and updated all training materials to be in line with the latest operations development and employee training records
Assistant Store Manager
Chinese Arts & Crafts (HK) Ltd
01.2007 - 01.2012
- Managed the daily routine and operations, including planning the selling process, training, and sustaining high customer service standards
- Collaborated with other branches of the store to obtain information about their inventories to see if reallocation of stock was needed
Assistant Store Manager
Mannings
01.2005 - 01.2007
- Managed the daily routine and operations, including planning the selling process, training, and sustaining high customer service standards
- Collaborated with other branches of the store to obtain information about their inventories to see if reallocation of stock was needed
Cast Member
The Disney Store
01.2002 - 01.2005
- Daily Operation
- Stock level Control
- Achieve the Sales Target
Education
Bachelor of Social Sciences (Hons) -
Lingnan University
01.1999 - 01.2002
Skills
Microsoft Office
Time management
Performance management
Cost planning
Problem-solving
Work planning and organization
Database management
Operations management
Personal Information
- Salary: $28,000
- Expected Salary: $30,000
Timeline
Operation Department Manager
Chinese Arts & Crafts (HK) Ltd
01.2017 - Current
Marketing Department Manager
Chinese Arts & Crafts (HK) Ltd
01.2016 - 01.2017
Store Manager
Chinese Arts & Crafts (HK) Ltd
01.2015 - 01.2016
Customer Services Department Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2013 - 01.2015
Store Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2012 - 01.2013
Sub-band Department Deputy Manager
Chinese Arts & Crafts (HK) Ltd
01.2012 - 01.2013
Assistant Store Manager
Chinese Arts & Crafts (HK) Ltd
01.2007 - 01.2012
Assistant Store Manager
Mannings
01.2005 - 01.2007
Cast Member
The Disney Store
01.2002 - 01.2005
Bachelor of Social Sciences (Hons) -
Lingnan University
01.1999 - 01.2002