Highly motivated leader with experience developing procedures for the configuration of security devices. A confident Infrastructure Manager with exemplary budgeting, needs assessment and task prioritization skills.
Overview
33
33
years of professional experience
35
35
years of post-secondary education
Work History
Regional Head of Digital Workplace
Societe Generale Corporate & Investment Banking
Admiralty
08.2021 - Current
Manage teams of 60+ employees in charge of developing and maintaining Digital Workplace services across Asia Pacific and more specifically:
End-Users proximity support
Workstations engineering and packaging, Remote Access and Virtual Desktops
Collaboration, Audio/Video and Messaging solutions, Mobile service offering
User office network connectivity & internet connectivity
Infrastructure Manager
09.2020 - 08.2021
Cathay Pacific Airways
01.2012 - 08.2021
Senior Infrastructure Lead
07.2017 - 08.2020
Manage engineering, project and L3/L2 support teams of 35 and service providers
Service ownership and strategy globally for Workplace and End User technology including Identity, Directories, Core Network Services, Collaboration, Email, Unified Communications, Windows servers/desktops and all corporate and BYOD devices
Insourced L2 support to reduce cost and provide agility for fast-moving technology
Upon joining the team after restructure, quickly worked to build communication and trust, align resources capabilities and stabilise the technical services
Lead the vision, strategy and execution of Office 365, Windows 10 & identity security
Executed the migration of all employees to Office 365 (Exchange, Teams, OneDrive, SharePoint) reducing on-premises servers and enabling new capabilities
Drove ad-hoc and strategic security related initiatives across in scope services.
Senior Infrastructure Architect
06.2016 - 07.2017
Deliver the technical architecture of two streams:
Greenfield build of two new data centres with 270 racks including the network and integrations to form the CX Private Cloud
Stand-up of virtualisation platforms and core infrastructure services as well as migration planning
Develop architectural and sourcing strategies to reduce cost, improve performance and shorten lead times from the existing Managed Global WAN, deliver trials and site blueprints to move towards a Hybrid, Software-Defined WAN
Results:
Delivered the conceptual design and lead partners to develop the high level and low-level designs to support the implementation of a Software Defined Network across data centres built on Cisco ACI
Lead the end-to-end delivery, from concept through to production implementation of an innovative, low cost SD-WAN architecture in a short timeline, quickly expanded to ~20 sites globally to lower operating costs and improve experience.
Technical Architect
07.2013 - 06.2016
Engagement with enterprise and application architecture as well as senior management on infrastructure solution options and Proof-of-Concepts
Infrastructure design covering Networks, Servers & Storage, Middleware and Databases
Working with technical teams through detailed design, build and implementation
Results:
Concept design and POC of public cloud IaaS for non-production workloads
High level architecture for a greenfield VMWare farm
Solution design, infrastructure design of new global Remote Access platform
Tasked to deliver a new customer wi-fi solution for global airport lounges
Concept design of a product to allow fast deployment of infrastructure to new cities.
Environment Analyst
01.2012 - 07.2013
Provide SME advice and support on the use of end to end testing environments to deliver project objectives and maximise usage of a shared environment
Co-ordinate requests and resolution of environment defects/incidents among service providers, delivery teams and communicate with PM's and other stakeholders
Review and approve change into the test environment for inter-project impacts.
Middleware Delivery Lead
02.2010 - 04.2011
Coaching project members on process and technical connectivity skills
Creation of schedules, negotiation of resources and ownership of change to quality and compliance standards
(On average 5 concurrent streams)
Tracking and reporting on costs, deliverable status, risks/issues to Project Managers
(Resource spend approx HK$3.2m p/a)
National Australia Bank
02.2007 - 04.2011
Middleware & Connectivity Design
12.2008 - 02.2010
Development, Responsible for the end-to-end development lifecycle of client and partner connectivity including: - Writing design and interface documentation
Leading build of integration components, engage infrastructure teams.
Middleware & Connectivity Application Support
08.2007 - 12.2008
Day-to-day incident and problem resolution
Work with clients and partners to troubleshoot connectivity and messaging problems
Provide environment support and complete implementation activities.
Data Warehouse Application Support
02.2007 - 08.2007
Support the load and transform of data (ETL) into a global Oracle data warehouse
Investigation of data quality issues including analysing the root cause and putting a fix in place as well as cleaning data.
Windows Server Administrator
Invizage Technology
09.2003 - 01.2007
In a team of 9 provide remote management of small/medium enterprise clients infrastructure, Windows Server fleet of 500
Configure /maintain/patch/backup Windows 2K/2003 File servers, Web, Exchange, SQL Server, IIS, Maintain/configure Active Directory.
Windows Desktop Engineer
GE Consumer Finance Australia
12.2001 - 04.2003
Support of 2000 desktop / 80 server Windows end user computing environment
2nd level support of server/network infrastructure problems and escalation.
Education
Bachelor of Information Systems -
University of Melbourne
Skills
Technical Skills SummaryTechnical concept development, solution design, high level and detailed infrastructure designsCloud ServicesIaaS/PaaS (AWS/Azure), SaaS (Office365: Exchange, Teams, SharePoint)Unified Endpoint Management (Identity, Mobile Device Management)Networks: Load Balancing, F5 LTM/GTM/APM, Firewalls, TCP/IP, DNS, Routing & Switching, WAN Acceleration (Riverbed) Wifi: Cisco Aironet & MerakiOperating systems: MS Windows, Red Hat LinuxInfrastructure Services: Active Directory, Virtual Applications/VDI, ProxyHypervisors: VMWare vSphere & SRM
Senior Tech Consultant at State of Massachusetts, Health and Human Services, EOHHS, State of Massachusetts EOHHSSenior Tech Consultant at State of Massachusetts, Health and Human Services, EOHHS, State of Massachusetts EOHHS