MASOOMA NAZAKAT
tin shui wai ,hong kong
Summary
Am also interested in participating in outdoor activities such as hiking, teamwork and camping Am a person who love to play sport such as badminton, basketball, swimming Builds positive working relationships through strong communication, teamwork and a helpful approach. Contributes to a calm and supportive environment by staying organised, dependable and focused on customer needs.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Sales Assistant
muji
tsim sha tsui
05.2026 - Current
- Assisted customers in selecting products, providing tailored advice to enhance their shopping experience.
- Handled returns and exchanges, ensuring customer satisfaction while adhering to store policies.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Processed incoming stock and organised stock room to ensure inventory accuracy and accessibility.
Sales Assistant
Hollister
12.2025 - Current
- Assisted customers in selecting products, providing tailored advice to enhance their shopping experience.
- Processed customer returns, refunds and exchanges efficiently at the customer service desk, resolving issues to ensure customer satisfaction.
- Maintained tidy and safe shopping environment, ensuring compliance with health and safety guidelines to promote customer well-being.
- Organised stock room, ensuring easy access to products and efficient inventory management.
Teaching Assistant
teaching
tin shui wai
07.2024 - 08.2025
- Helped students master learning concepts through one-on-one and small group tutoring.
- Supervised and provided support to pupils with special needs, constantly helping with access to learning.
- Informed parents and caregivers of child's progress, key achievements and areas of concern.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
as a retail
Ocean park Water world
08.2024 - 08.2024
- Listened to customers to understand requests and resolve concerns effectively.
- Resolved customer concerns and escalated major issues to the supervisor for further action.
- Met service time and quality standards by efficiently managing customer interactions..
- Developed excellent working knowledge of industry trends and improvements in processes.
- Implemented regulatory standards, policies and guidelines to promote a safe working environment.
Students leader
secindary school
01.2021 - 01.2024
- Used and displayed excellent leadership skills throughout tasks, including confidence, initiative and effective problem-solving.
- Supported students in overcoming educational and emotional challenges through dedicated, personalised guidance.
- Led ski activities for students, ensuring safety and engagement on the slopes.
- Monitored students on site and provided assistance during conflicts.
fast connect
secondary school
01.2021 - 01.2024
- Achieved service time and quality targets, contributing to overall service excellence.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Met schedule using excellent planning and coordination skills.
- Collaborated with fire service department group to enhance operational effectiveness.
- Built and maintained courteous, effective working relationships to foster teamwork.
- Prepared a range of written communications, documents and reports.
in fire service department
Fire service department internship program
08.2023 - 08.2023
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Acquired in-depth knowledge of industry trends and process improvements to enhance service delivery.
- Addressed customer concerns and escalated significant issues to ensure timely resolution.
as a drink maker
McDonald
01.2021 - 01.2022
- Conducted quality control checks on all items before sale, ensuring high standards were consistently met.
- Oversaw production processes to ensure adherence to quality standards. to guarantee high work standard.
- Liaised with suppliers to procure high-quality materials, negotiating favourable terms and maintaining strong professional relationships.
- Ensured safe, organised workspace by adhering to health and safety regulations, minimising risk of accidents.
- Developed innovative modelling techniques that enhanced efficiency and achieved superior aesthetic outcomes.
Education
GCSEs -
Chinese YMCA Secondary School
Tin Shui Wai01-2025
primary -
Chinese YMCA Primary School
Tin Shui Wai01-2017
kindergarten -
Yuen Yuen Kindergarten
Tin Shui Wai01-2012
Skills
- Customer service
- Sales persuasion
- Customer engagement(communication,teamwork
- Sales reporting
- Promotional strategy understanding
- Inventory management
- Microsoft Excel
- Team coordination
- Positive attitude
SKILLS
Language
Fluent Cantonese
Fluent English
Fluent Urdu
AWARD
-Certificate from fire and ambulance service teen connect for outstanding contribution in the parade, -第19屆可藝親子閱讀獎嘉許狀頒予, -po Leung kok 145th anniversary charity walk certificate of appreciation, -2012-2013 年度暑期小一適應課程(愉快上學去)【Fun Fun School】, -Graduate certificate of Chinese ymca primary school, -2015-2016 年度中文科青小狀元挑戰賽探花, -2223 English reading promotion competition bronze award, -2017 on dec 8 certificate of participation in 3 hour environmental education programme, -香港全民閱讀日中小學聯校共讀半小時出席證書, -attended the press to shock- save a life CPR and AED course 證書, -certificate of appreciation very good 2022-2023 in recognition of service as student leader, -一年級乙班學生 MASOOMA上學期榮獲課堂表現良好獎2013 year, -2017-18「陽光笑容大使」感謝狀, -School Physical Fitness Award Scheme silver award 2023 year, -School Physical Fitness Award scheme bronze award 2018 year, -certificate of appreciation 2023-2024 outstanding in fast connect, -certificate of appreciation of excellence 2018-2019 in performance as a musical performance team, -參加證書香港小母牛, -中華基督教青年會小學獎狀2014-2015, 11 月閱讀大挑戰完成書目最多第二名, -小五服務學習體驗計劃J完成證書, -certificate of application from security bureau of outstanding contribution in the "together we prosper" grand parade
CO-CURRICULAR ACTIVITIES
- -musical performance team
- 2018-2019
- Fast connect, dance group
Timeline
Sales Assistant
muji
05.2026 - Current
Sales Assistant
Hollister
12.2025 - Current
as a retail
Ocean park Water world
08.2024 - 08.2024
Teaching Assistant
teaching
07.2024 - 08.2025
in fire service department
Fire service department internship program
08.2023 - 08.2023
Students leader
secindary school
01.2021 - 01.2024
fast connect
secondary school
01.2021 - 01.2024
as a drink maker
McDonald
01.2021 - 01.2022
GCSEs -
Chinese YMCA Secondary School
primary -
Chinese YMCA Primary School
kindergarten -
Yuen Yuen Kindergarten