MARVIN GORPIDO
GARCIA
TANAY
Summary
Experienced with delivering exceptional customer service by addressing and resolving high-level client concerns. Utilizes conflict resolution and effective communication to enhance customer satisfaction. Knowledge of team management and process optimization for improved service delivery.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Senior Customer Service Specialist
Pru Life UK
Makati City, Philippines
09.2019 - Current
- Served as an escalation point for challenging customer situations, effectively diffusing tension and achieving satisfactory resolutions.
- Streamlined communication between customers and internal teams, resulting in increased collaboration and problem resolution.
- Exceeded customer expectations through the provision of personalized service and genuine empathy during difficult situations, resulting in increased loyalty and repeat business.
- Collaborated with cross-functional teams to develop new strategies for enhancing the overall customer experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Tourism Officer - Part Time
Tanay Municipal Government - Tourism Department
Tanay, Province Of Rizal, Philippines
04.2018 - 05.2018
- Built personal relationships with guests to promote positive experiences.
Administrative Assistant - Part Time
Tanay Municipal Government - Budget Department
03.2017 - 04.2017
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Administrative Assistant - Part Time
Tanay Municipal Government - Assessors Department
03.2016 - 04.2016
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Marketing Management
University of Rizal System
Pililla, Province Of Rizal, Philippines04-2019
Skills
Complaint handling
Escalation management
Customer relationship management
Flexible and adaptable
Teamwork and collaboration
Cross-functional collaboration
Verbal and written communication
Certification
LOMA 281 - Meeting Customer Needs with Insurance and Annuities - 2nd Edition
Timeline
LOMA 321 - Insurance Marketing: Connecting with Customers
07-2025
LOMA 302 - The Policy Lifecycle: Insurance Administration - 2nd Edition
12-2023
ACS 101 - Customer Service for Insurance Professionals - Third Edition
11-2022
LOMA 291 - Improving the Bottom Line: Insurance Company Operations - 2nd Edition
04-2021
LOMA 281 - Meeting Customer Needs with Insurance and Annuities - 2nd Edition
08-2020
Senior Customer Service Specialist
Pru Life UK
09.2019 - Current
Tourism Officer - Part Time
Tanay Municipal Government - Tourism Department
04.2018 - 05.2018
Administrative Assistant - Part Time
Tanay Municipal Government - Budget Department
03.2017 - 04.2017
Administrative Assistant - Part Time
Tanay Municipal Government - Assessors Department
03.2016 - 04.2016
Bachelor of Science - Marketing Management
University of Rizal System
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