Martin Yat Man Kong
Lam Tin
Overview
7
7
years of professional experience
Work History
Senior Customer Success Management Specialist
Schneider Electric Hong Kong
01.2024 - Current
- Advise and develop client vision and roadmap of success
- Be accountable for managing contract renewal, expansion/extension
- Nurture and grow Customer Success best practices with key country organizations
- Act as a Customer Ambassador to bring in customer voice
Senior Service Marketing Engineer
Schneider Electric Hong Kong
01.2023 - 12.2023
- Customer communication & success
- Country Offer Marketer of Field Service Business
- Offer management of wireless sensors, IoT device & cloud service platform
- Provision of product related support, training and workshop to internal & external
Product Marketing Engineer
Schneider Electric Hong Kong
10.2020 - 12.2022
- Country Offer Marketer of Power Products
- Offer management of wireless sensors, power distribution board, contactor, fuse switch etc
- Responsible for offering product, position, price & promotion
- Provision of product related support, training and workshop to internal & external
- Assist in pre-sales and prescription works
Project Engineer
Ready Electrical Metal Work Limited
02.2018 - 09.2020
- Prepare and Submit auto cad drawings
- Checking materials
- Arrange site works
- Site inspection and testing
- Liaise with site staff and sales
Technician
Hong Kong Aircraft Engineering Company Limited
11.2017 - 01.2018
- Repair parts
- Prepare before take-off
- Check status after landing
Timeline
Senior Customer Success Management Specialist
Schneider Electric Hong Kong
01.2024 - Current
Senior Service Marketing Engineer
Schneider Electric Hong Kong
01.2023 - 12.2023
Product Marketing Engineer
Schneider Electric Hong Kong
10.2020 - 12.2022
Project Engineer
Ready Electrical Metal Work Limited
02.2018 - 09.2020
Technician
Hong Kong Aircraft Engineering Company Limited
11.2017 - 01.2018
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