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Associate Principal Engineer

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Accomplished professional with expertise in contract management, billing, and sales operations, dedicated to optimizing processes and enhancing business performance.

A result-oriented professional enriched with 18 years of experience in Customer Success & Sales. A self-starter who derives motivation through customer satisfaction enjoys conversing with people from diverse backgrounds, and varied industries to assess valuable insights thereby offering consultative technology solutions to support their business goals and objectives.

Driving Retention, Growth & Long-Term Client Value. A tech-savvy customer success leader with 15+ years of experience spearheading post-sales engagement, boosting retention, and accelerating account growth across diverse industries. Renowned for building lasting client relationships, streamlining onboarding, and transforming customer feedback into measurable improvements. Proven track record of aligning success strategies with business objectives—reducing churn by up to 26% and unlocking upsell opportunities that increase customer lifetime value.

Dynamic Senior Customer Success Manager with expertise in Salesforce and a proven ability to drive client success, achieving a 96.5% CSM User Health score. Skilled in developing and leading innovative training programs that enhance client engagement and retention. Previous experience in marketing at Bank of America demonstrates strong problem-solving capabilities and a commitment to excellence in customer interactions. Known for effective communication and project management skills, ensuring successful onboarding and Go-Live readiness for diverse client portfolios.

Martin Yat Man Kong

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Senior Customer Success Management Specialist

Senior Service Marketing Engineer

Product Marketing Engineer

Project Engineer

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Senior Customer Success Management Specialist

Senior Service Marketing Engineer

Product Marketing Engineer

Project Engineer

Technician

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