Marlon Gonzales
Muntinlupa City
Summary
Accomplished Field Service Engineer with a proven track record at Boston Scientific Philippines, enhancing customer satisfaction through expert troubleshooting and efficient maintenance. Skilled in both equipment installation and customer management, I significantly streamlined workflow processes, boosting field productivity. My commitment to continuous improvement and exceptional service documentation stands out, embodying a results-driven approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Boston Scientific Philippines
10.2023 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports uploaded to Global Service Management System.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.
In-House Service Manager
Spectrumed Inc.
02.2018 - 10.2023
- Supervising and managing inhouse duties like repairs and set up of new machines.
- Assigning technical personnel on in house repairs and installations.
- Reporting to supplier machines issues and warranty claim parts.
- Requesting parts needed for isolation of problem and repairs.
- Monitor and analyzed parts inventory and requesting to purchase parts that needed for
stock. - Supporting clients technical concern and machine troubleshooting through phone call or
messenger. - Weekly meeting with management regarding status of repair of in house machines.
- Day to day email reports to supplier and management.
- Do in house repairs / installation, field work repairs / installation, preventive maintenance
and technical training if necessary. - Attend seminars and trainings to supplier abroad if necessary.
Laboratoty Equipment Engineer
Global Quality Trading Company
01.2016 - 01.2018
- Deliver routine technical services under minimal supervision including installations,
commissioning, repairs and preventive maintenance of laboratory machines. - Accurately document maintenance activities.
- Communicate and work effectively with Doctors, Clinical staff, Equipment suppliers, service
providers, team members and managers to achieve service delivery objectives. - Coordinated with suppliers to address warranty claims and expedite delivery of replacement parts when necessary.
- Served as a subject matter expert in troubleshooting problems related to mechanical, electrical, or process-related issues with IVD laboratory equipment.
- Managed spare parts inventory, ensuring availability for timely repairs and reduced downtime.
- Maintained comprehensive records of all service calls, repair actions, and component replacements performed throughout the life cycle of each piece of equipment under my purview.
Technical Support Engineer
Spectrumed Inc.
04.2005 - 12.2015
- Provide on site installation, testing, maintenance and service to all machines sold by
Spectrumed Inc. - Provide customer support on all machines sold by Spectrumed Inc.
- Provide service on 24/7 on roster basis being on call.
- Prepare to travel inside and outside territory as required.
- Provide completed service reports to all calls made.
- Provide any other documentation required, such as maintenance records and test reports to
service manager and service coordinator as required. - Provide pre‑sales and post‑sales support and conduct equipment demonstration to
customers. - Provide any other reporting as required at times.
Education
Bachelor of Science - Electronics And Communications Engineering
Mapua Institute of Technology
Intramuros, Manila04.2001
Skills
Remote and On-Site Support
Equipment Installation
Troubleshooting and repair
Service Documentation
Technical Support
Preventive Maintenance
Software and hardware Installation
Customer Service
Work Order Management
Customer Management
Inventory Management
Certification
TECHNICAL TRAINING
Avvigo+ IVUS July 2024 Penang Malaysia
Lumenis P120 June 2024 Singapore
Auriga XL 4007 Feb 2024 Singapore
Polaris iLab Dec 2023 Singapore
Laseroptek (Helios III and Picolo) June 2022 South Korea
Ilooda (Secret RF) June 2022 South Korea
Jeisys (Ultracel and Edge One) June 2022 South Korea
Hironic Meeting (Doublo Gold) June 2022 South Korea
Cynosure (Picoway Laser) Nov 2018 Hong Kong
Randox Monaco & Daytona + Oct 2017 Bangalore, India
Labnovation HbA1c Technical May 2017 Jeddah, KSA
Lumenis (Acupulse and Lightsheer Duet) May 2015 Beijing, China
Revlite / Medlite March 2014 South Korea
Timeline
Field Service Engineer
Boston Scientific Philippines
10.2023 - Current
In-House Service Manager
Spectrumed Inc.
02.2018 - 10.2023
Laboratoty Equipment Engineer
Global Quality Trading Company
01.2016 - 01.2018
Technical Support Engineer
Spectrumed Inc.
04.2005 - 12.2015
Bachelor of Science - Electronics And Communications Engineering
Mapua Institute of Technology
Similar Profiles
Yoelyn D Rosado MercedYoelyn D Rosado Merced
Product Builder /Cell Leader at Boston ScientificProduct Builder /Cell Leader at Boston Scientific
Emilder HernandezEmilder Hernandez
Analyst & Control III at Boston ScientificAnalyst & Control III at Boston Scientific
Lesley KadiryLesley Kadiry
Medical Device Specialist I/Trainer at Boston Scientific CorporationMedical Device Specialist I/Trainer at Boston Scientific Corporation