Mark Gabriel Mohammad
Quality Assurance Analyst, Sales Representative
Taguig City,00
Summary
Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
2
2
years of professional experience
1
1
Language
Work History
Quality Assurance Analyst
Concentrix San Lazaro
08.2022 - 12.2022
- Improved product reliability by executing rigorous test plans and ensuring software met established requirements.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Customized testing environments to simulate real-world usage scenarios, ensuring product robustness and customer satisfaction.
- Reduced number of customer-reported issues by establishing preemptive testing strategy that targeted common failure points.
- Optimized user experience by conducting usability tests and providing actionable feedback to development team.
- Enhanced software quality by meticulously executing detailed test plans and identifying critical bugs before product releases.
Quality Assurance Analyst
VXI Makati
12.2021 - 06.2022
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
- Reported progress, test metrics and results to project stakeholders.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
- Streamlined communication between QA and development teams, expediting bug fixes and feature enhancements.
- Pioneered integration of performance testing in development cycle, significantly improving product scalability and endurance.
- Played key role in successful launch of multiple high-stakes projects by prioritizing critical test areas and resource allocation.
- Developed and maintained comprehensive documentation, including test cases, results, and improvement recommendations, for stakeholder review.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
- Streamlined QA processes, significantly reducing testing cycle time by implementing automated testing tools.
- Conducted comprehensive test scenarios to decrease downtime and elevate user satisfaction.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
Sales Representative
VXI Makati
10.2020 - 12.2021
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Verified delivery schedules and processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained customer accounts and relationships.
- Contacted potential customers to capitalize on sales opportunities.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Provided after-sales support as needed, further strengthening relationships with clients and promoting long-term retention rates.
- Developed loyal clientele by consistently following up on leads and providing exceptional customer service, ultimately converting leads into sales.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Contributed valuable feedback from customers to management regarding product improvements or new offerings worth considering for future development plans.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Streamlined internal processes for better efficiency in handling customer inquiries and order processing.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Education
Bachelor of Arts - Literary And Cultural Studies
Polytechnic University of The Philippines - Sta. Mesa
Sta. Mesa, City Of ManilaHigh School Diploma -
Taguig Science High School
Taguig City03.2019
Skills
Quality assurance
Root-cause analysis
Quality assurance controls
Quality processes
Improvement recommendations
Issue resolution
Mentoring and training
Collaboration and communication
Group presentations
Call monitoring
Report analysis
Process implementation
Consultative support
Product optimization
QA planning
QA reporting
Multitasking Abilities
Teamwork and collaboration
Problem-solving
Customer service
Problem-solving abilities
Organizational skills
Adaptability
Relationship building
Effective communication
Developing quality standards
Multitasking
Time management
Continuous improvement
Defect monitoring
Analytical skills
Design support
Best practices and methodologies
Continuous integration
Quality management
Critical thinking
Technical support
Timeline
Quality Assurance Analyst
Concentrix San Lazaro
08.2022 - 12.2022
Quality Assurance Analyst
VXI Makati
12.2021 - 06.2022
Sales Representative
VXI Makati
10.2020 - 12.2021
Bachelor of Arts - Literary And Cultural Studies
Polytechnic University of The Philippines - Sta. Mesa
High School Diploma -
Taguig Science High School