Led and executed Internal Audit activities for topics on Anti-Money Laundering (AML), Know Your Customer (KYC) and Sanctions in the Asia Pacific region, including Corporate & Investment Bank (CIB), Commercial Banking (CB) and Asset & Wealth Management (AWM) lines of business
Performed independent reviews and risk assessments of due diligence programs in place for various lines of business, assessing the adequacy of AML/KYC controls in place for Front Office and APAC Compliance, including appropriate and timely implementation of updated sanction regimes
Reviewed firm policies and business procedures for adherence to APAC local customer due diligence and sanctions regulatory requirements in Hong Kong, China, Singapore, Japan, and Australia
Led the internal and external status meetings with business and Audit management to provide timely reporting of Audit findings and potential issues
Provided recommendation and advice to stakeholders for corrective actions required to address and mitigate the risk of Audit identified issues.
Client-Onboarding Operational Control Manager
JPMorgan Chase & Co.
10.2016 - 10.2018
Provided operational risk and control management oversight for the CIB KYC Operations teams located throughout the Asia Pacific region
Functioned as AML/KYC/Sanctions SME for KYC Operations, managing communication and responses for AML/KYC or Sanctions regulatory exams and ad hoc RFIs, external & internal audits, financial crimes compliance and LOB compliance reviews, issue and action plan management and regulatory reporting
Facilitated and supported the creation of MIS metric reporting for periodic management review and monitoring of targeted attributes and the overall quality of client-onboarding performance
Conducted independent quality reviews to assess, identify, remediate, and enhance areas of concern or potential risk associated with completion of customer due diligence to regulatory AML and Sanctions standards
Supported the KYC Operations Procedures team in the creation and maintenance of relevant on-boarding operational procedures in accordance with firmwide and local regulatory due diligence and sanctions requirements from Hong Kong, Singapore, China, Japan, and other APAC locations.
Client On-boarding Lead Senior Associate
JPMorgan Chase & Co.
06.2012 - 10.2016
Led a team of 3 Analysts in the client on-boarding and periodic review process, reviewing KYC records submitted for accuracy, completeness, and adherence with Customer Due Diligence and Sanctions regulatory requirements
Provided direct KYC On-boarding support to Front Office Banking and Sales Executives, for the timely on-boarding, renewal, and remediation of client KYC records, ensuring the adherence of business committed milestones and timelines
Awarded 2014 “CIB CAO Excellence Award” for Client Focus, Controls and Risk Management.
Prime Brokerage Client On-Boarding Specialist
Goldman Sachs
03.2010 - 09.2011
Supported the APAC Prime Brokerage Client Service team in on-boarding of hedge fund clients, partnering with the Sales, Compliance, Operations, and the KYC Support teams
Ensured timely escalation of potential AML/KYC related issues to Compliance for prompt review to minimize potential impacts in the on-boarding process
Co-ordinated the opening accounts with the relevant Trade Support and Operations teams to support account opening and setup of facilities for Global Custody, Securities Lending, Financing, and Equities, Derivatives & FX Trading.
Prime Finance Transition Support
Deutsche Bank AG
07.2008 - 04.2009
Facilitated the on boarding of Global Prime Finance clients onto the Deutsche Bank Prime Finance platform, partnering with Prime Sales to obtain the required KYC and account opening documentation
Managed the progress of required on-boarding activities performed by offshore operation teams to ensure alignment with agreed timelines, escalating to Sales and Senior Management when required
Co-ordinated with Legal, Credit, Risk and Operations to provide Sales and Business Management periodic status updates of new business priority.
Client Relationship Consultant
BMO Bank of Montreal
05.2007 - 05.2008
Provided Bank of Montreal direct brokerage high net worth clients with specialized customer service and facilitated client trading and investment activities in Equities, Options, FX, Mutual Funds and Fixed Deposits products
Supported the customer on-boarding and account opening process for new clients
Recognized in the BMO All-Stars program for Outstanding Client Service.
Financial Services Representative
Canadian Imperial Bank of Commerce (CIBC)
01.2006 - 05.2007
Provided retail and business banking clients with customised financial services support and assistance
Promoted and facilitated the opening and transacting in core retail banking products such as deposit and savings accounts, term deposits, foreign exchange, mortgages, and personal loans
Recognized with the 2006 Top Performers Award for sales volume in the Scarborough-Agincourt District.
Education
Master of Finance – Wealth Management -
The Hong Kong Polytechnic University
Hong Kong
01.2012
Bachelor of Arts – Economics -
York University
Toronto, Canada
05.2005
Skills
Excel, PowerPoint, Word, Bridger/LexisNexis, Alteryx
Native English, Fluent Chinese
Certification
CAMS (Certified Anti-Money laundering Specialist), Association of Certified Anti-Money Laundering Specialists, Hong Kong, 12/01/18