Poised mediator with years of experience in mediating disputes between parties to deliver peaceful resolutions. Independent-thinker talented in devising solutions specific to each conflict and situation. Active listener with attention on maintaining communication throughout case assessment and resolution. Driven mediator professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated student interested in applying excellent communication and interpersonal skills to a mediator role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
ESL Teacher
Adult (migrants) / High School aged students
Sydney / Hong Kong
1993.02 - 2022.08
Prepared lesson plans according to approved syllabi.
Taught concepts found on standardized tests and built necessary support skills to help students perform well.
Delivered performance results to dean of students each semester.
Organized supplementary materials in English for all students.
Made difficult language rules digestible to students.
Developed lesson plans to teach course materials according to schedule.
Performed skill evaluations to discover areas of interest and competencies in students.
Instructed students on ideas and customs in English, conversational English and career planning, social adjustment, and practical life skills.
Created and led strengths-based and engaging class that equipped adult students with skills and confidence to learn English using interactive, culturally responsive curriculum.
Developed and implemented lesson plans to meet the needs of English language learners.
Organized special events such as debates or theatrical performances that allow students to demonstrate their knowledge of English in a public setting.
Briefed students with written presentations and explanations to raise awareness of cultural aspects.
Adapted curriculum to fit program participants' abilities and needs, using preassessment followed by in-progress assessments to confirm learning fulfillment.
Employed kinesthetic, visual and auditory approaches to make lessons interesting and interactive.
Built relationships with students of diverse cultural, social and economic backgrounds.
Participated in teacher training workshops to stay current on best practices in ESL education.
Distributed academic resources and study materials to help students prepare for examinations.
Instructed students of various backgrounds and learning styles by employing variety of instructional resources.
Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
Collaborated with other teachers in order to develop new ideas for classroom lessons and activities.
Created an encouraging learning environment by utilizing positive reinforcement strategies.
Maintained electronic daily attendance and academic progress records.
Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels.
Improved student grammar and conversational skills through role play assignments.
Researched topics related to ESL instruction such as second language acquisition theory, best practices in vocabulary teaching.
Helped students succeed through coaching, mentoring and positive reinforcement.
Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
Gave engaging lectures and presentations to promote student learning and content retention.
Input student grades and attendance records into school databases and reported student progress.
Organized field trips to local areas of interest in order to enhance learning opportunities.
Integrated academic and vocational curricula to help students learn variety of skills.
Encouraged student participation through interactive activities such as debates and group projects.
Facilitated conversations between native English speakers and non-native English speakers.
Customized small group and individual classroom activities based on differentiated learning needs.
Educated, tutored and mentored students to correct academic problems and prompt personal adjustments.
Advised parents regarding their children's academic progress at parent and teacher conferences.
Established training program objectives and created related curricula and learning materials.
Provided feedback on assignments, tests and exams in a timely manner.
Maintained accurate records of student performance and attendance throughout the semester.
Led self-guided exercises to improve student understanding of spelling, punctuation, style and pronunciation.
Provided individualized instruction to students with diverse backgrounds and abilities.
Created a welcoming atmosphere for all students regardless of cultural background or ability level.
Designed creative games that facilitate language development while also being fun for students.
Initiated new learning methods to achieve total student comprehension and curb learning time.
Graded and provided feedback on student assignments, papers and examinations.
Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
Incorporated real world applications into lessons whenever possible so that students can apply what they have learned outside the classroom.
Instructed students in literature and creative writing to improve comprehension.
Tested, evaluated, and counseled students regarding academic performance and goals.
Determined training needs of each student through academic assessments.
Implemented technology across curriculum to improve student performance.
Organized extracurricular opportunities such as annual speech contests and field trips.
Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Customized instructional plans to meet individual student skill levels and learning styles.
Created opportunities for adult students to actively engage with one another in small and large group interactive learning sessions.
Monitored student behavior during class time and provided appropriate guidance when necessary.
Mentored and tutored individual students struggling to understand lecture objectives.
Integrated technology into the curriculum where appropriate by using online resources or apps related to language learning.
Addressed student inquiries and concerns related to curricula, course content and class schedules.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Collaborated with others to discuss new opportunities.
Planned and completed group projects, working smoothly with others.
Delivered products to customer locations on time.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Maintained schedule of class assignments to meet deadlines.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Mediation Accreditation - Mediation
Australian Mediation Association
Sydney
2023-07
Masters in Education - Education (TESOL)
University of South Australia
Adelaide
2001-11
Bachelor of Education - Education ESL
Australian Catholic University
Sydney
1993-11
Skills
Classroom Management
Faculty Collaboration
Personalized Instruction
Instructional Theories Knowledge
Academic Assessment Methods
Testing and Grading
Curriculum Development
Instructional Plan Implementation
Creative Learning Strategies
Individual Instruction
Reporting Requirements
Interactive Teaching
Program Development
Expertise in mediation
Technology Integration
Student Records Management
Small Group Instruction
Recordkeeping Expertise
Student Assessment
Student Needs Assessment
Knowledge of Social Services
Certified ESL Instructor
Lesson Plan Development
Student Evaluation
Lesson Planning
Affiliations
outdoor activities - hiking, camping, out in nature
squash
swimming
walker
theatre and the arts
community activism
Languages
English
First Language
Korean
Beginner
A1
Certification
Mediation Accreditation with the Australian Mediation Association (AMA)