Summary
Overview
Work History
Education
Skills
Certification
Highlights
Hobbies
Reference
Timeline
Hi, I’m

Marilyn L. Apog

Front Desk / Costumer Service Relation
Shatin ,New Territories

Summary

Profile Summary:

Dedicated, reliable and hardworking individual with positive and strong personality.

Proven track record of longevity in working. With my past working experience, I am looking forward for a better and challenging career opportunity where I can enhance my capability and skills.

Overview

10
years of professional experience
2
Certifications
4
Languages

Work History

Ms. Lai

Domestic Helper
02.2019 - Current

Job overview

  • Maintained a clean, safe, and organized home environment for family members.
  • Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
  • Managed laundry services, including washing, drying, folding, and ironing clothing items.
  • Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
  • Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
  • Utilized time management skills to effectively prioritize multiple responsibilities throughout each day.
  • Child care
  • Assist hospital visits for elderly at home

717 CESAR PLACE

Front Desk Receptionist
02.2016 - 01.2019

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Manage Bookings and Hotel Reservations

Kasagpan Resort

Housekeeping Staff
01.2015 - 01.2016

Job overview

  • Multitasking and Teamwork
  • Attending Guest request and assisting in Reception Area
  • Exhibited attention to detail when cleaning guest rooms, making beds, and replenishing toiletries for optimal guest satisfaction.
  • Participated in regular training sessions aimed at enhancing knowledge of industry best practices and improving overall performance standards among the housekeeping team members.
  • Identified potential areas for improvement in housekeeping processes, suggesting new techniques or tools that could enhance efficiency and effectiveness.
  • Exhibited attention to detail when cleaning guest rooms, making beds, and replenishing toiletries for optimal guest satisfaction.

Education

University of Bohol
Ma. Clara Street, Tagbilaran City, 6300 Bohol,Ph.

BSBA-HRDM from Business Management-Human Resource

University Overview

Undergraduate

Asian Divine Light College, Inc.,
Satellite Rd., Near ICM, Dao District, Tagbilaran

Housekeeping NC II from Housekeeping
06.2014

Skills

Costumer Service

Certification

Asian Divine Light College, INC., HOUSEKEEPING NATIONAL CERTIFICATE II - April 2014 - June 2014

Highlights

  • Multitasking
  • Teamwork
  • Good in Communication Skills
  • Handling Guest Service Relations
  • Well Organized
  • Eager to Learn
  • Trustworthy

Hobbies

  • Swimming
  • Writing
  • Cooking
  • Listening Music
  • Hiking

Reference

Upon Request

Timeline

Domestic Helper

Ms. Lai
02.2019 - Current

City Tourism Office, Tagbilaran City Bohol, Philippines Tourism Industry Skills Program -Basic Costumer Service, Values Formation, Sanitation and Hygiene September 12, 2018

09-2018

Front Desk Receptionist

717 CESAR PLACE
02.2016 - 01.2019

Housekeeping Staff

Kasagpan Resort
01.2015 - 01.2016

Asian Divine Light College, INC., HOUSEKEEPING NATIONAL CERTIFICATE II - April 2014 - June 2014

04-2014

University of Bohol

BSBA-HRDM from Business Management-Human Resource

Asian Divine Light College, Inc.,

Housekeeping NC II from Housekeeping
Marilyn L. Apog Front Desk / Costumer Service Relation