Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MARIE IKEDA

MARIE IKEDA

Cruise Program Administrator
Fujisawa,Kanagawa

Summary

Not only meeting the guests but to work with colleagues from all over the world for aiming the same goal; guest's high satisfaction is very challenging although I find it more exciting and passionate about to get high evaluation as a team. "It's better to do and regret it, than not do and regret it" the motto. I have started working in Cruise industry since 2016 and since then it has been one of my goal and passion to be part of making cruise more famous in Japan. Currently working on board of MSC Bellissima and seeking a position of Administrative role. Experienced with multimedia technology and equipment setup, ensuring optimal performance and quality. Utilizes technical expertise to troubleshoot and resolve audio-visual issues efficiently. Knowledge of coordinating multimedia elements to enhance presentations and events effectively.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Multimedia Technician

MSC Cruises
04.2025 - Current
  • Manage daily staging, scheduling, and publishing of content across various digital platforms, including signage, mobile devices, and in-room displays.
  • Ensure quality control by reviewing and validating all guest-facing content and troubleshooting technical issues promptly.
  • Maintain comprehensive documentation of system assets, error logs, and maintenance activities to ensure smooth operations.

Cruise Program Administrator

MSC Cruises
02.2024 - 08.2024
  • Collaborates with the Cruise Director to review the requirements of the day's administration, correspondence, notices, policies, procedures, and any other related tasks.
  • Manage schedule of International Hosts, evaluate and report to the Cruise Director any irregularity within or concerning the International and Publisher host/hostesses.
  • Ensure all Entertainment personnel comply specifically with Company requirements.

Program Publisher

MSC Cruises
04.2023 - 11.2023
  • Edits the Programs in all common languages on board according to the company's standard production procedure.
  • Prepares the context of Daily Programs according to company standard and asks for further approvals and finalizes and verifies all information is accurate on the Daily Programs.
  • Sends out final version for printing and coordinates with bellboys to deliver the programs to all guests' cabins and other distribution points.


Receptionist

Carnival UK
12.2022 - 03.2023
  • Use specialist knowledge to help inform passengers on products and positively influence revenue generation.
  • Manage passenger complaints ensuring an effective resolution is achieved where possible, prior to the passenger disembarking.

Accommodation Services Specialist

Agoda International
01.2022 - 05.2022

Guest relations

The Kahala Hotel and Resort
04.2021 - 10.2021

Guest support

Travel marketing and assistance,Inc
11.2020 - 03.2021

International Hostess

MSC Cruises
02.2016 - 03.2020

Sales Representative

NIX, Inc
Yokohama, Kanagawa
01.2016 - 03.2020
  • Awarded as a new comer sales personnel in October 2014 for ending the season 2nd sales result.

Education

Bachelor - International studies

Meiji Gakuin University
Yokohama, Kanagawa
04.2008 - 03.2012

General Course -

Ohfuna High School
Kamakura, Kanagawa
04.2005 - 03.2008

Skills

  • Microsoft WORD

  • Microsoft PUBLISHER

  • Microsoft EXCEL

  • Microsoft POWERPOINT

  • Opera

  • Otalio

  • Liferay

Certification

C1D US Visa

Timeline

Multimedia Technician

MSC Cruises
04.2025 - Current

Cruise Program Administrator

MSC Cruises
02.2024 - 08.2024

Program Publisher

MSC Cruises
04.2023 - 11.2023

Receptionist

Carnival UK
12.2022 - 03.2023

Accommodation Services Specialist

Agoda International
01.2022 - 05.2022

Guest relations

The Kahala Hotel and Resort
04.2021 - 10.2021

Guest support

Travel marketing and assistance,Inc
11.2020 - 03.2021

International Hostess

MSC Cruises
02.2016 - 03.2020

Sales Representative

NIX, Inc
01.2016 - 03.2020

Bachelor - International studies

Meiji Gakuin University
04.2008 - 03.2012

General Course -

Ohfuna High School
04.2005 - 03.2008
MARIE IKEDACruise Program Administrator